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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Galaxy 2000 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Galaxy 2000 include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kenneth G Bashford, Owner
Vacuum Cleaners - Household - Dealers Industrial Products Wholesalers & Distributors
Alternate Business NamesRainbow Home Care
9008 Anderson Mill Rd
Austin, TX 78729 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I bought my rainbow in Colorado and was having a issue with it now working as well as it did when i bought it. I found a rainbow dealer based out of Austin's called Rainbow Vacuums Sales & Service Galaxy 2000. The dealers were a couple and the came to my house to check what may be wrong since i would not let them take my machine out off my house. They then told me the filter was bad. Not dirty because when he cleaned out in the kitchen and the water was clear. So something else was going on. They then took that part with them so the tech could look to see what was going on. The said they would call back by Friday and the took it on Wednesday. Saturday morning still heard nothing so i called the main store and the guy who answered the phone told me she was given a replacement to give to me. At 4:50 pm still no word from her I call back to the office the ***** answered i explained what was going on. He then said that i could not have talked to anyone because the office was closed. I told him i called at 10am and he said they closed at 2pm and he was going to call the dealer. I then get a call from her and got a long story of excuses why she did not contact me and tells me that she will bring my part over at 6. At 6:42 pm i get a text from her saying that the filter is $59. I then call her to see what is going on. See this was never discussed and all my warranty info was taken when they were here. Why should i pay anything when it is covered under the warranty. Anyways, she was very rude on the phone saying she told me this before she left but if that we what i needed a new part that i had too pay for why would you take mine, also why was i told by the office that a replacement was given to her. She then tells me when i called her back that the ***** will discount it to $45 or i could set up two shows for her and get it for free. She gives me corporate number and the wrong number for the owner. I called the office number and when it was answered i asked if i was speaking to the ***** and he said "it sounds like i am talking to a rude customer." i was calm still until this point. Out of a kindness i was letting him know of the customer service his reps were giving to me. His was worse. He was yelling and would not let me speak so i let me husband talk to him and he said in short since we did not buy our machine from him he was not going to help us. Our part that they still have is being mailed back to us and I'm only going to deal with corporate. This is the worst service i have ever received. I sold rainbows in Colorado and i know that the warranty will cover the party that was having issues.
Desired Settlement: I want my part replaced since it ifs covered under my warranty.
RE: ******* *** ********** Complaint.
Read Complaint Details
Complaint: Their shady business practices woke my sick child up, when their door to door harbinger of "free ham," proceeded to ring my doorbell, set my dogs off into a panic. When I called, the owner was rude, and a horrible business person.
I am truly sorry for what happened to *** **** and his baby.
|2/7/2013||Problems with Product/Service|
|2/1/2013||Problems with Product/Service|
|12/3/2012||Problems with Product/Service|