This business is not BBB accredited.
Phone: (210) 341-3341 Fax: (210) 341-3344 2339 NW Loop 410, San Antonio, TX 78230
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This business is not BBB accredited.
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BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Carl R. Cox, President Ms. Rose M. Cox, Secretary
Related BusinessesAAMCO Transmissions & Total Car Care Cox Clan Inc
Transmissions - Automobile Differentials - Automobile Auto Lube & Oil - Mobile Clutches Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service Mufflers & Exhaust Systems
Alternate Business NamesCR Cox Inc
BBB has verified this business contracts out all towing to third parties.
Industry TipsCar Repair Tips
THIS LOCATION IS NOT BBB ACCREDITED
2339 NW Loop 410
San Antonio, TX 78230 (210) 341-3341 Directions
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|12/22/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I own a ** ***** that has less than 140000 miles on the odometer. I took my car to Aamco Transmissions to get an estimate on the repairs. I was told by *****, that an oil leak was the cause of my clutch going bad as the clutch was soaked in oil when they looked at it. There were a few other oil leaks as well but they were easy to get to and easy to repair. The first quote for repairs was $1758. After my parents talked to ***** the price dropped to $1350. I was told I got the car back in five days and the car felt like new after I got it back. Unfortunately I did not have the car for a week and started having problems with my car. The first thing I noticed on the second day after repairs is that my car was still leaking oil. Not a lot of oil but enough to raise suspicion. Then my car began shaking a few days after I noticed the leak. A week after I got my car repaired the clutch went out completely. I had to get my car towed to Aamco and I was told I would get my car back the next day, two days at the latest. Two days pass and I get a phone call from **** saying that the car is still shaking when they test drive it and he will let me know once my car is fixed. I ask **** if everything they are doing is covered in the warranty. He says yes and I continue on with my day. The very next day ***** calls and says that they do not know what the problem is with my car as the shaking wont go away. The next day after that ***** calls again and tells me that my car now wont move and its going to need more work as a bad gear in the transmission is what is causing my car to shake and I will have to pay for the repairs. My car did not shake at all until it was repaired. Also they were able to repair my car enough to drive as they were able to test drive it multiple times until it finally broke down under they're own care. I believe they caused the damage to my car after multiple test drives and will not admit to the mistake.
Desired Settlement: I would like a total refund or for Aamco to fix my vehicle at they're expense. I did not experience any of these problems with the car until I got it fixed and my car was drivable after it was towed which does not explain why, all of a sudden was my car not drivable again. Also I feel that Aamco was taking advantage of my situation as I am a young college student and do not have a lot of knowledge about car repairs. I last talked to Aamco on Jan. 29th and I am still waiting the new cost of repair
Business Response: I am sorry that Mr. ******** is having any problems with his vehicle. We towed his vehicle in on 12/31/14 and the vehicle would not move and had 140,962 miles on the odometer. We diagnosed the vehicle and identified immediate concern was to replace the clutch assembly and repair major leaks from the transaxle and engine. The leaks that were identified and repaired at the time were the front transaxle seal, both axle seals and both engine valve cover gaskets. There are numerous other seals, gaskets, O-rings and sealant on the transaxle, engine, and other components that were not replaced. We only replaced the most severe and needed at the time that we could identify. We have determined at this time that there is seepage from other areas which were not addressed with the original repair and would not be covered. The vehicle was towed back to the center on 1/21/14 because it would not move with the odometer reading 141,899. When the vehicle got here we road tested it and determined the clutch needed too be addressed first. We repaired the clutch and determined that the axles were in need of repair. While road testing the vehicle the cv axle joint gave out completely on the driver side. Our recommendation is that both axles will need to be replaced. The axles were not replaced with the original repair and will not be covered under any warranty. I will offer Mr. ******** a discounted price as a goodwill gesture on the needed repairs.
Read Complaint Details
Complaint: THEY HAVE SIGNS AVERTISING FREE TOW WITH REPAIRS, BUT A WEEK LATER I HAD CAR PROBLEMS AND NEEDED A TOW AGAIN, BUT WAS GOING TO BE CHARGED FOR THE SERVICE. COME TO REALIZE THE LAST INVOICE I GOT DIDNT SAY ANY CHARGES REGARDING THE TOW BUT AFTER TALKING TO THE TOW COMPANY I KNOW I WAS CHARGED. SO NOW WITH MY CAR BACK IN THE SHOP **** GAVE ME A QUOTE OF $190 INCLUDING TROUBLE SHOOTING AND ANY LABOR REQUIRED FOR THE JOB. THE NEXT DAY I GET A PHONE CALL SAYING THE BILL IS OVER $500. I FEEL LIKE THIS IS THE SECOND TIME I WAS TOLD ONE PRICING AND ALL OF A SUDDEN IM PAYING 2-3 TIMES THAT MUCH OF THE ORIGINAL QUOTE PRICING TO BEGIN WITH
Desired Settlement: I WANT TO PAY THE PRICE THAT WAS QUOTED TO MANY FROM THE BEGINNING, THE PRICE SHOULDNT VARY THAT MUCH JUST FOR A DISTRIBUTOR CAP
We obviously did not tow his vehicle in for this repair. It would appear my manager explained that towing would not be covered for this particular break down well before it was brought to this center. He could have made arrangements to take it somewhere else if he wished. We made no claims that we would tow it in for free. I know that we then did not charge him for towing nor trick him to tow it here. It was towed in because it would not start.