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BBB Accredited Business since
AAMCO of South Austin
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A BBB Accredited Business since
BBB has determined that AAMCO of South Austin meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAMCO of South Austin include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Greg Clouse, General Manager Paul Nava Mr. Allan Nurenberg, Owner
Transmissions - Automobile Auto Air Conditioning Auto Diagnostic Service Auto Electric Service Auto Repair & Service Brake Service
Alternate Business NamesAAMCO AAMCO Transmissions N&W Southside Ventures LLC
Industry TipsCar Repair Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
814 W Stassney Ln
Austin, TX 78745 (512) 441-9919 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (512) 331-4547(Phone)
- (512) 442-4545(Phone)
- (512) 331-4101 (Fax)
- (512) 442-5141 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Friday June 16th 2016 my 2008 Jeep Vehicle would not start. I called several locations and ultimately decided on AAMCO because I was informed that the tow would be free if I used their facility for the repair. After a day **** ( I think that was his name) informed me that it was the jeeps security system. We stopped by the shop. He then showed me my key being broken informed me that he had to order a replacement from the dealership. At this time he told me my total invoice would be $600. The next day my boyfriend went to get the car and the ultimate total was $800. The amount changed without my authorization. The invoice consisted of 2 keys at 440.71 Reprogramming of 199, tow of 95. I called **** over the phone and asked why I had to purchase 2 keys and he said a bunch of information that didn't even pertain to my question finally settling with you just need 2 in case. I then asked him why the tow got added and he proceeded to say that AAMCO didn't even get paid for anything and that my Jeep should have been towed to the dealer because that is where the programming happens and that is why I had to pay the 200 for the programmer to come to AAMCO to program. The jeep was fixed within 3 days which is one promise they were able to keep. They also did give me a $50 discount. In closing, the first amount I was given should have been honored. In addition, they should not have charged me for a tow as they told me it was free if service was done there. If they did not make any profit that does not mean they can go back on what they said.
I spoke to customer and offered to refund the tow and he is fine with that.
|2/19/2016||Problems with Product/Service|
Read Complaint Details
Complaint: I took my 2005 Chevrolet Monte Carlo to Aamco Transmission to be fixed. I went in on 2-2-15 for an oil change and Maintance service. new coolant and coolant hoses, a drive belt, power steering fluid, brake fluid and flush. After this visit my Monte Carlo began to ***k fluids. on 5-5-15 I took my Monte Carlo back to Aamco because of the oil leak. on 5-11-15 I picked up my car and was told the leak was fixed. It was still leaking. On 5-18-15 I took my car back to Aamco because of the leaking. I picked my car up 5-20-15. I was told the leak was fixed. It was not. On 5-26-15 I took my car to Aamco to fix leak. I was told it was fixed. The next morning the oil leak was still there. On 6-3-15 I took my Monte Carlo back to Aamco. At 4:40 pm om 5-5-15 **** ****** ###-###-#### called me and stated the Easy Care Co wanted to send an inspector to look at the defective part on my car. **** stated the inspector would not come until 6-8-15.
Desired Settlement: I took my 2005 Monte Carlo Chevrolet to Aamco Transmission for oil change, coolant upper and lower hoses, a drive belt for the engine, power steering fluid, brake flush and fluid. on Feb 2, 1915. Since that visit all these fluids have been leaking on my garage floor. I took my car back on 5-11-15 and paid $344.23. and on 5-20-15 and paid $386.36. Easy Care Warranty Co.###-###-####. paid much more than I did. I have a $250.00 ded. My Monte Carlo is still leaking oil on my garage floor. I took my car on 6-3-15 and was told 6-8-15 they may fix it. Six days to fix a leak is excessive. I need my car to drive.
Ms **** *** has been bringing her Chevy Monte Carlo to AAmco for
Better Business Bureau:
Customer Reviews Summary