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BBB Business Review

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BBB Accredited Business since

Spillar Custom Hitches, Inc

Additional Locations

Phone: (512) 444-3227 Fax: (512) 444-7999 View Additional Phone Numbers 2701 S Congress Ave, Austin, TX 78704 http://www.spillarhitches.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

sales & installation of truck accessories, flatbeds, service bodies & full welding shop


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Spillar Custom Hitches, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Spillar Custom Hitches, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Spillar Custom Hitches, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1979 Business started: 08/01/1979 in TX Business started locally: 08/01/1979 Business incorporated 08/01/1979 in TX
Type of Entity

Corporation

Business Management
Mr. Keith W Middleton, President Ms. Terri Middleton
Contact Information
Principal: Mr. Keith W Middleton, President
Principal: Ms. Terri Middleton
Business Category

Trailer Hitches Welding Steel Fabricators Metal Fabricators Truck Bedliner - Spray On Hunting & Fishing Services & Supplies Lifts Trailers - Equipment & Parts Trailers - Repair & Service Truck Equipment & Parts Truck accessories

Method(s) of Payment
all major credit cards, cash, checks with valid Texas Driver's license, no out of state checks
Alternate Business Names
Rhino Linings

Customer Review Rating plus BBB Rating Summary

Spillar Custom Hitches, Inc has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.