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          Pilgers Tire & Auto Center has 1 locations, listed below.

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            Business ProfileforPilgers Tire & Auto Center

            Tire Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers all purpose automotive repair.

            Business Details

            BBB File Opened:
            7/15/1981
            Years in Business:
            47
            Business Started:
            6/11/1976
            Business Started Locally:
            6/11/1976
            Business Incorporated:
            6/11/1976
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ed Pilger Inc
            Business Management
            • Mr. Rick Pilger, General Manager
            Contact Information

            Customer Contact

            • Mr. Rick Pilger, General Manager

            Industry Tip

            BBB Tip: A buyer’s guide to purchasing tires

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I, a woman, brought a 2008 Saturn Sky convertible sports car to this establishment on 3/17/23 for replacement of right rear brake light. Work done without incident or damage. Charged 3/18/23 $41.03.Returned car for replacement of left rear brake light 3/28/23. Work done. Left tail light cover is damaged. Far right corner is broken off due to stress of attempt to pry off. Cover has stress crack in lens close to far right corner due to stress of attempt to pry off. Center bumper has paint scratches due to tool used to attempt to pry off. Far right corner has paint gouges due to tool used to attempt to pry off. Cover is loose due to attempt to pry off.Returned to speak with **** regarding damage. **** stated was not caused by shop workers. Asked **** to order replacement parts. Phone call received following Wednesday, **** stated parts unavailable, car discontinued, "just don't worry about it."There is no credit card charge for the second light repair.Car taken to body shop for repair estimate. ********************************************* estimated $450 for replacement left rear light assembly part and $750 for paint, labor, and misc parts. At this time the rear light assembly is no longer available. Unless I purchase a second Sky or take chances on ***** the part damage can no longer be repaired, only the paint damage.Pilgers damaged my property. When I calmly and reasonably returned with the complaint, it was dismissed. This car was, save a left side door ding, in perfect shape prior to this incident. All head and rear lamps were original. This complaint was filed months after the fact due to family illness which took precedence over personal disputes. This incident made an already extremely difficult time period worse.My male coworkers bring giant new/newer trucks to this establishment without incident and report stellar service.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Diana S.

            1 star

            04/09/2021

            This business is a complete scam. I took my Jeep Renegade in for a issue it was having that I thought it had to do with alignment. I had issues with my steering wheel and my car was turning on lights. When I went in, they told me they could fix it, and I just needed to leave the car and come back later. That's what I did. When I went to go and pick it up, they told me they realigned, but they could not fix the steering wheel issue because my car's computer was not compatible with theirs. Furthermore, they said that I was going to be able to drive it home (3 hours) and get it to a dealership there. I said thank you, and left. On my way back home, my steering went went crazy and loose, and my car started going everywhere and shaking. Needless to say, I could have had a car accident because of this, and they damaged my car even more. When I called back and asked what they did, they said the same thing they said at the store, and took zero responsibility. Now I have to get my car towed back to DFW in order to get it fixed there. My issue is, if their computer was not compatible to being with, then why touch my car? They messed up even more to the point where it cannot even be driven. Basically, I ended up paying $134 to get my car screwed up even more. Not only that they could have caused serious car accident, and myself injured because of this.

            Pilgers Tire & Auto Center Response

            04/12/2021

            Thank you for the heads up. We have reached out to Mrs. ****** to see what we need to do to help rectify the situation.

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