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BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that TicketCity meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for TicketCity include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

2 Customer Reviews on TicketCity
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: June 17, 1994 Business started: 01/01/1990 Business started locally: 01/01/1990 Business incorporated: 12/09/1993 in TX
Type of Entity


Business Management
Ms. Caroline Edmondson, Vice President - Sales Mr. Randy Cohen, CEO Ms. Ashley Kubiszyn , Operations Manager Mr. Rafael Rivas, CSO
Contact Information
Principal: Ms. Caroline Edmondson, Vice President - Sales
Business Category

Ticket Sales - Events

Alternate Business Names
Ticket City, Inc.

Customer Review Rating plus BBB Rating Summary

TicketCity has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5912 Balcones Dr Ste 102

    Austin, TX 78731 (800) 880-8886 (888) 888-4253 (512) 472-5797 (800) 765-3688 (800) 225-2733


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (800) 225-2733(Phone)
  • (800) 765-3688(Phone)
  • (800) 880-8886(Phone)
  • (888) 888-4253(Phone)
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Complaint Detail(s)

12/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased tickets from for the Thanksgiving game of the Philadelphia Eagles at the Dallas Cowboys for $190.52 and received invalid tickets. The ticket description originally showed that Star Suite tickets were being purchased at the AT&T Stadium but I was advised by a *** in Customer Service that the partner company, SeatGeeks, later updated the information because the original listing was incorrect... after the fact that I made the purchase. I called TicketCity to get a refund due to an incorrect listing on THEIR website and was advised they are not responsible for the listing on their website... That actually SeatGeeks is responsible for any incorrect information on THEIR website. I was refused a refund of my money which completely goes against their "Ticket Guarantee" of valid tickets. - Standard customer service would be to keep the customer happy especially in a situation such as this but their business practices are horrible. I would of considered using their service again had the transaction went smoothly but now I am out of $190.52 and I'm not receiving ANY tickets.

Desired Settlement: I simply want the charge of $190.52 refunded to my account.

Business Response: The client was issued a full refund of $190.52 back to his Visa on November 18th. The day after his initial transaction.

3/24/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a total of 10 tickets for the SEC tourny. What I received is incorrect it was supposed to be 5 tickets for session 4 game and 5 tickets for session 5 both in the evening. What I received was 4 tickets for Thursday, 5 tickets for Friday afternoon(wrong) and 1 ticket for Friday Night(wrong).

Desired Settlement: I would like to get the correct tickets before we have to leave Thursday morning on the 13th of March so we are going to need the corrected tickets here by Tuesday March 11.

Business Response: This issue has already been resolved amicably with the customer.


Mrs. ****** ordered 5 tickets for Thursday night basketball
games and 5 tickets for Friday afternoon basketball games. With regards to the
tickets for Thursday night she was sent four correct tickets and  1
incorrect ticket by mistake. We corrected that issue by sending her the correct
ticket and made arrangements with her to leave the incorrect ticket she
received to be picked up by a TicketCity associate from her hotel.


Mrs. ****** received credit for the Friday afternoon tickets and
was able to purchase new tickets for the Friday evening games.



Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.


***** ******

8/29/2013 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I purchased 2 tickets for a college BSU football game on line with ticket city using my debit card as payment. When the charge was billed they charged me for 4 tickets for a total of $540.99. I called and tried to dispute the purchase and was told there was nothing they could do . They did offer to take the tickets and try and sell them on consignment for me but refused to reimburse me for the tickets.

Desired Settlement: either reimburse my account for the 2 extra tickets or just cancel the order.

Business Response: *** ******* purchased 4 tickets in error. He was refunded the requested $220.00 on 8/2 (the next business day) and only charged for the 2 tickets he orginally intended to purchase. This issue has been resolved.

4/5/2013 Advertising/Sales Issues | Complaint Details Unavailable
1/15/2013 Advertising/Sales Issues
11/13/2012 Problems with Product/Service
4/27/2012 Advertising/Sales Issues