Business ProfileforTicketCity

Date of purchase: 11/21/2023 Cost: $798.75 Item: Five (5) ********************* Ticket in row 40 section 137 Dispute: TicketCity refuses to provide tickets in row 40 only in section 137 after their seller transferred tickets in row 6. I purchased these tickets at a premium along with TicketCity's fees to guarantee getting row 40 which provides protection from the sun as two (2) of the ticket holders need to avoid exposure. TicketCity provided two emails on the purchase date showing the row 40 and section 137. Business Resolution: I emailed a request to TicketCity's customer service asking to place us in the ************* we purchased or provide a full refund. I emailed them and *********************** refused to either due to their after purchase terms stating TicketCity only provides seats in the section. I responded that this was not acceptable. A second response from ************ stated that the tickets were confirmed in section 137 and row 40 but she also referred me to TicketCity's terms and refused my request. Credit Card resolution: I requested a stop payment via my credit card company, PayPal, but they turned down the request.Order ID: #******** Summary of complaint: I feel TicketCity along with their seller are running a "Bait and Switch" scam. As the buyer they falsely presented the tickets that I wanted. I was willing to pay a premium for them. Once the sale was completed and received confirmation that I got the tickets that were listed the tickets were not issued until 3/4/2024. Therefore, the seller and TicketCity were given time to continue to sell the same tickets to other buyers. In the end the seller was the able to transfer tickets to me, the buyer, that the seller couldn't get rid of through proper ethical means. I was only looking for a refund from TicketCity but this practice should not continue even with their after purchase "terms and conditions" that they hide behind.