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          Find a Location

          Shop LC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Shop LC

              100 Michael Angelo Way Ste D400 Austin, TX 78728-1246

              BBB Accredited Business

            Business ProfileforShop LC

            TV Home Shopping
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.28/5stars

            Average of 536 Customer Reviews

            Customer Complaints

            199 complaints closed in last 3 years

            58 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/15/2007

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/3/2007
            Years in Business:
            17
            Business Started:
            4/1/2006
            Business Started Locally:
            4/1/2006
            Business Incorporated:
            1/30/2007
            Accredited Since:
            10/15/2007
            Type of Entity:
            Corporation
            Alternate Business Name
            • VGL Group
            • The Jewelry Channel, USA
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Reeta Sharma, Controller
            • Miss Miranda Ashburn, Customer Experience Manager
            Contact Information

            Customer Contact

            • Miss Miranda Ashburn, Customer Experience Manager
            Additional Contact Information

            Fax Numbers

            • (512) 852-7098
              Primary Fax
            • (512) 852-7099
              Other Fax

            Customer Complaints

            199 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 2/26/24 I made a purchase of a gemstone order BC5MSF05670627 which ShopLC charged against my credit card $2358.75. I cancelled the purchase within 2 hours. The sale is shown in attachment as cancelled. ShopLC did not credit my card back with the $2358.75. I have emailed customer service at ********************** and they created a problem case number ********. I asked for updates with no response and have called 3 times. One time I was told by customer service the credit was processed. Five days later nothing has been credited. I want my money back as entitled. Attached are screen shots of my ShopLC account with the order and amount, bank transaction credit card transaction, and one of the emails. I like ShopLC, a lot, I know they are big, but the hick *** make it bad. I know the offshore help try but it is next to impossible and you can't reach ******, ***** as they do not provide an email.
            Read More

            Customer Reviews

            536 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cindy W

            02/20/2024

            There are 2 people when they come on are very ridiculous laughing bs *** talking nasty who wants to *** sten to ****** and **** crazy show discussing don't wanna watch them very disappointed customer

            Shop LC Response

            03/07/2024

            Hello,

            Looks like we  have tried to reach you again and were not successful. 

            Please return our call at ************.

            Thanks,

            ******* A 

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