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BBB Accredited Business since

Time Warner Cable

Phone: (210) 582-9112 Fax: (361) 851-8958 4001 Saratoga Blvd Ste 106, Corpus Christi, TX 78413 View Additional Email Addresses http://www.timewarnercable.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Time Warner Cable meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Time Warner Cable include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 59 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

59 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 22
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 27
Total Closed Complaints 59

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Time Warner Cable
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 1988 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated 05/09/2011 in DE
Type of Entity

Corporation

Business Management
Ms. Michelle Ashworth, Customer Care Advocate Mr. Andrew Guajardo, Supervisor Ms. Janie Leija, Supervisor Mr. Brad Wakely , V. P.
Contact Information
Customer Contact: Ms. Michelle Ashworth, Customer Care Advocate
Business Category

Television - Cable, CATV & Satellite Telephone & Television Cable Contractors Internet Services Telephone Communications

Alternate Business Names
TCI Time Warner Cable Media Inc. Time Warner Communications Time Warner Entertainment Advance Newhouse Partner

Customer Review Rating plus BBB Rating Summary

Time Warner Cable has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.