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Click for BBB Rating on Suddenlink Communications

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suddenlink Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Suddenlink Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Suddenlink Communications.


Additional Information

BBB file opened: June 01, 1970 Business started: 01/01/1972 Business started locally: 01/01/1972 Business incorporated 08/26/1998 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 N Lamar Blvd, Austin TX 78752
http://www.txdps.state.tx.us
Phone Number: (512) 424-2000

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Barbara England, Regional Office Mgr Mr. Jerald L. Kent, Chariman & CEO Mr. Tom Way, General Manager Mr. Thomas P. McMillin, EVP & COO Ms. Mary Meduski, EVP & CFO
Contact Information
Principal: Ms. Barbara England, Regional Office Mgr
Principal: Mr. Jerald L. Kent, Chariman & CEO
Customer Contact: Mr. Thomas P. McMillin, EVP & COO
Principal: Mr. Tom Way, General Manager
Business Category

Television - Cable, CATV & Satellite Internet Services Security Control Equipment & System Monitors Telephone Communications

Alternate Business Names
Cequel III Communications I LLC
Products & Services

This company offers cable, internet, telephone and security services.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.