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BBB Accredited Business since

A Perfect Pool

Phone: (210) 657-1917 Fax: (210) 946-4200 318 W Byrd Blvd Ste A, Universal City, TX 78148 View Additional Email Addresses

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This company provides services in weekly pool maintenance, repair/replace pool pumps, motors, timers, filters and re-plaster, and re-tile.

We are also factory trained to install Variable Speed Pumps by Jandy, Zodiac, Pentair & Hayward.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Perfect Pool meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A Perfect Pool include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on A Perfect Pool
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: June 07, 2004 Business started: 10/19/1999 in TX Business started locally: 10/19/1999 Business incorporated 11/05/2008 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202

Type of Entity


Business Management
Mr. Douglas Montey, President Ms. Betty Jo Montey, Director
Contact Information
Customer Contact: Ms. Betty Jo Montey, Director
Principal: Mr. Douglas Montey, President
Business Category

Swimming Pools - Maintenance Swimming Pool Service & Repair

Products & Services

A Perfect Pool sells the following brand(s): Hayward, Jandy, Pentair, Polaris

A Perfect Pool offers the following product(s): Hayward, Jandy, Pentair, Polaris

Method(s) of Payment
This company accepts American Express, Discover, MasterCard, Visa, and checks.
Refund and Exchange Policy
This company offers a warranty for all services.     Refunds and exchanges are handled on a case by case basis.
Alternate Business Names
Montey Enterprises, Inc
Industry Tips
Tips for avoiding a pool construction nightmare

Customer Review Rating plus BBB Rating Summary

A Perfect Pool has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.