BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Texas Pools & Patios meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Texas Pools & Patios include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMr. Neil Crites, President Diana Blackstone Mr. Jeff Crites Mr. Jim Crites, Owner Robert Gravitt, Construction Superintendant
Swimming Pool Contractors, Dealers, Design Exterior Structures - Gazebos, Arbors, Pergolas Landscape Contractors Outdoor Kitchens Cabanas - Beach & Pool Concrete Contractors Patio & Deck Builders Patio Cover
Alternate Business NamesTexas Patios & Pools Inc
Industry TipsLandscaping tips Tips for avoiding a pool construction nightmare Tips for hiring a contractor
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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Additional Phone Numbers
- (877) 409-7665(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contacted Texas Pools and Patios on 6/14 to report 3 separate issues. 1) The pool lights were still not operating correctly (unable to change light programs) after several visits. (This issue had been ongoing for a number of months) 2) There is a patch of rust forming below the waterline of the pool due to exposed metal through the plaster. 3) The slabs of rock making up the swim-up bar counter top are were loose and therefore unsafe. They obviously need to be re-attached. After several weeks, I called again to see when the repairs would be scheduled. After several more weeks, the repair technician came to the house whilst we weren't home. He left a business card, with 3 bullet points saying that the lights did work, the rust patch was a "maintenance issue" and the rock slabs would be repaired by stone masons. I called the technician 7 times over the past month to ask him to explain the bullet points and left a message each time to call me back. None of my calls have been returned. I called the office again on Wednesday 28th of August to ask the technician to call me. They said he would call me back that day. Again I received no call from the technician or the office.
Desired Settlement: I would like the unsafe stone slabs to be re-attached to the counter. I would like the rust spot below the waterline to be repaired. I would like the pool lights to be fixed so that I can select the various available programs. If they are indeed "fixed" I would like the technician to explain to me how they are fixed and why they don't operate the same way that they did when they were first installed.
In regards to ID ******* associated with *** ***** *****, Texas Pools
In regards to ID ******* associated with *** ***** *****, Texas Pools and Patios has repaired all issues reported by ***** *****. A service tech did an onsite visit with *** ***** to show him the operation of the LED lights which were not defective. Our technician also removed the rust spot on the steps and noticed more rust spots in the pool. He called the plaster company to put in a work order. *** ******* sent a technician to *** *****'s residence and cleaned up the rust spots under warranty. Our technician, ***** met the masonary contractor at the residence and explained that there were 2 slabs to be reattached and to fill in the hole in the side of the pool. Texas Pools and Patios found out that the masonary contractor did not complete the job so we sent the masonary back out to *** *****'s to finish the repairs. After all the repairs were completed ***** did a final walk through to check on the workmanship and he pained the part of the wall which was patched by the masonary.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|5/21/2012||Problems with Product/Service|
|4/16/2012||Problems with Product/Service|
|11/7/2011||Problems with Product/Service|