If yes, click here to login.
BBB Accredited Business since
Phone: (210) 695-5111 Fax: (210) 695-3310 12340 Bandera Rd Ste 104, Helotes, TX 78023
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Pool Concepts By Pete Ordaz Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pool Concepts By Pete Ordaz Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMrs. Vicki Ordaz, Vice President Pete Ordaz, President Mr. Ryan Ordaz, General Manager
Swimming Pool Contractors, Dealers, Design
Industry TipsTips for avoiding a pool construction nightmare
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
12340 Bandera Rd Ste 104
Helotes, TX 78023 (210) 695-5111 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Prior to construction being complete I receive a letter from pool concepts stating they were “done with construction. I sent the following e-mail. To '****** *******'; '******@pool-concepts.com'; '******@pool-concepts.com Subject : Finish my pool!!! Sent: 9/17/2014 You must be crazy!!!!! I just received a letter stating my pool is done....NO WAY!!!! 1) No Jets in the hot tub!!!! Not a one!!! 2) One hot tub fixture jet needs to be completely re-done…it sticks out. 3) Rock falling off retaining wall 4) Pool lights are faulted out...will not work...after the rain the GFCI breaker will not reset 5) Pool intakes not complete...two left without covers 6) Plaster everywhere...all over the rocks...big pile left in neighbor’s yard 7) Fence still needs to be repaired...we asked for a little time to bring in sod...but it still needs to be repaired where it was cut and where a truck hit it 8) Water fall values in the back not enclosed in value box We told *** and I though he was going to fix it…and now you send me a letter that your done!!! No you are not done!!!! Long way from it!!! Nothing happened... After the first rain storm the following e-mail was sent with pictures of the poor quality materials “****** , Here is a list of issues we are currently having. *** is aware and we hope to get these resolved next week. I did want to let you know that I am disappointed in you personally. You assured us Pool Concepts was highly reputable and did high quality work. The results have been less than advertised. Poor quality coping material, poor grouting and the inability to secure plumbing materials (hot tub jets and pool intake covers) are not indicative of high quality. The issues we are having aren’t being “picky” they are significant issues. In addition to this the “pool school” person ***** was a No-show on both dates (2-no-shows). The first date he did not show/call nothing. The second date he called to say he was going to be 30-minutes late…then at 30-minutes since he had not arrive and based on his history we left for dinner. I can’t take time off of work to supervise the completion of our pool and I can’t continue to come home to discover we are getting no closer to being complete. We choose Pool Concepts because of your salesmanship…its turning out to be a regret. *** has been very responsive but he needs the full support of your office/company to secure the labor and materials to complete this project. Again here are our concerns: Hot tub jets not finished – Our pool was filled on the 6th…we still don’t have all the jets Pool intake covers not finished Grouting disintegrating (see attached pictures) Will need to be re-grouted Plaster over spray – no more pressure washing allowed on my property…it just causes more damage. Plaster needs to be cleaned by hand Fence repair – both where it was cut and where the truck hit it…lets not do this half-way…lets make sure the fence guy does a good job the first time. We need the rest of our equipment…*** is going to do our class now that ***** will not show up on-time. I am telling you honestly there is no way I can look my friends in the eye and recommend Pool Concepts. The project started off great…and has become very tiring. These last items are probably 8 hours maximum of work yet we can’t seem to get them done. What went wrong? Very Disappointed **** This spurred ***** to call. He was from Pool concepts and came out after seeing the pictures, introduced himself as the owner and promised to “make things right”. However nothing happened. Additionally I showed him where the crew had left the Time Warner Cable unburied and he said he would get a crew right out…nothing happened. The on Oct 11th, we had another rain storm. Sadly the substandard materials are continuing to fall apart with every rain storm. Its not a question of “if substandard materials were used” that proof is evident in the continuing disintegration with every rain storm. It’s a question of getting pool concepts to live up to the mis-leading reputation.
Desired Settlement: Completely replace all substandard materials. Rock should be replace with colored flag stone (not gray slabs) Complete re-grouting of all joints Complete removal of all excess plaster No further damage to landscape or pool structure. (No more pressure washers…they cause too much damage to the substandard material) Life time warranty extend to ALL PARTS of the pool such as rock, deck, grout, plaster and drainage since materials used were substandard
In response to BBB complaint re: Customer **** ******
Better Business Bureau:
Customer Reviews Summary