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          Pool Concepts By Pete Ordaz Inc has 1 locations, listed below.

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            Business ProfileforPool Concepts By Pete Ordaz Inc

            Pool Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/27/2004

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            6/1/2000
            Years in Business:
            27
            Business Started:
            12/1/1996
            Business Started Locally:
            12/1/1996
            Business Incorporated:
            12/31/1996
            Accredited Since:
            9/27/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Pete Ryan Ordaz, President
            • Mrs. Vicki Ordaz, Vice President
            • Ms. Marissa Ortiz, Office Manager
            • Mr. Jason Ortiz, Sales Manager
            Contact Information

            Principal

            • Mr. Pete Ryan Ordaz, President
            • Mrs. Vicki Ordaz, Vice President

            Customer Contact

            • Ms. Marissa Ortiz, Office Manager

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Me and my wife entered into a Swimming Pool Construction Agreement with Pool Concepts on November 11, 2021, in the amount of $195,600. The project included a pool, decking and iron railing (including stair rails and a latching gate). When the railing was installed by a subcontractor in August 2022, they inadvertently omitted two (2) stair rails and the gate because Pool Concepts was operating with an outdated specification. It was brought to their attention and was acknowledged by Pool Concepts and subsequently agreed to by the parties that one of the stair rails would be deleted from the project and the price of the railing in the Agreement would be refunded to the Property Owner. The subcontractor returned on February 10, 2023 and installed the one stair rail and gate. Pool Concepts had been notified in writing on December 27, 2022, of all outstanding punch list items, including the Reimbursement to the Property Owner for the railing removed from the project. The Pool Concepts Operations Manager, **** Ordaz, visited the site on January 4, 2023, and met with me to go over the Punch List. He agreed with all items and advised me that he would get back to me on the reimbursement amount for the removed railing. Pool Concepts never got back with me and I continued to identify this item in subsequent punch lists submitted via email to Pool Concepts on January 3, February 12, March 2 and March 27, 2023. Reimbursement has never been objected to by Pool Concepts.Unfortunately, Pool Concepts will no longer return phone calls, emails, or text messages. In fact, they will no longer even answer phone calls from my number. Consequently, I submitted a Demand Letter as my final notice requesting reimbursement on May 5, 2023, for the amount of $400.00. This amount was obtained from an estimate I obtained, since Pool Concepts would never get back to me. Should I not receive a refund of $400.00 by May 23, 2023, I plan to file a small claim with *************************.

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert J.

            05/17/2022

            Last year we purchased a custom pool from Pool Concepts. The entire process was exceptional. From outstanding customer service and a high-quality custom design, we were assured that we were receiving the best value with a commitment to excellence every step of the way. Additionally, this commitment to high-quality customer service continues to date with exceptional service individuals like ***** and *****. We could not be happier with our choice of Pool Concepts.

            Local BBB

            BBB serving the Heart of Texas

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