BBB Accredited Business since
Phone: (210) 520-1200 Fax: (210) 509-7665 7515 Grissom Rd Ste 111, San Antonio, TX 78251
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A BBB Accredited Business since
BBB has determined that Platinum Custom Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Platinum Custom Pools include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. John Chetwood, President Mrs. Isabel Chetwood, Vice President
Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Enclosures Swimming Pool Service & Repair Exterior Structures - Gazebos, Arbors, Pergolas Fireplaces Water Gardens Fountains & Ponds Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Outdoor Kitchens Concrete Contractors Gazebos Patio & Deck Builders Deck - Repair Deck Builder
Industry TipsTips for avoiding a pool construction nightmare Tips for hiring a contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview