Business ProfileforFamily Leisure of San Antonio

On 4/15/22 we purchased a new pool from Family Leisure. The pool was installed by ***** Says on 5/31/22. We came home to trash (empty water bottles, cans, plastic and screws near the pool). The ladder was unassembled with one s**** On 6/7/23 the pool started leaking out of the hose connecting the pool eye. ******, from Family Leisure came out and found two additional leaks along with no power to the system. The installers forgot to install the power cord. We felt what appeared to be rocks under the liner and called family leisure. We were told it was normal and it would settle eventually. Six months after installation (11/22) we noticed a leak about 1/8" below the seam that we patched. On 6/24/23 the pool leaked again and patched. On 6/24/23 the pool gave way and water gushed out destroying our retaining wall ($5,000.00 estimate to fix). I called Family Leisure and sent photos of the liner and was told it's not covered under warranty. On 6/29/23 we purchased a new liner through *********** due to the poor installation through Family Leisure. On 7/2/23 the installation crew uninstalled the previous liner. The installer recommends I consult with an attorney for reimbursement since the previous install was not completed correctly. Leg straps were put on without sand or tape covering them, plates were sticking up and not packed with sand, sand was placed on top of cove instead of under the cove, exposed bolts from plates (what we thought were rocks were really the bolts), the ultimate bottom was supposed to go to the sides of the pool, which it didn't. Additional sand was needed to cover the legs, plates and bolts. The installer stated it was supposed to be done before the liner got placed on the ground due to the possibility of the bolts, plates and legs puncturing a hole in the pool liner. The installer believes the tear was caused by the uncovered leg plate. The installer took photos of the exposed leg plates just below where the tear occurred.