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BBB Business Review

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BBB Accredited Business since

Crystal Clear Pool Service & Maintenance

Phone: (254) 881-1998 Fax: (254) 881-1946 7304 Rosenthal Pkwy, Lorena, TX 76655 View Additional Email Addresses http://www.crystalclearpoolsandspas.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers custom Gunite Swimming pools & spa's, custom waterfalls, fire pits, kitchens, grills, fireplaces & grotto's. Full line Service  & Maintenance department. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Crystal Clear Pool Service & Maintenance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Crystal Clear Pool Service & Maintenance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Crystal Clear Pool Service & Maintenance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 17, 2004 Business started: 03/02/2001 in TX Business started locally: 03/02/2001
Type of Entity

Sole Proprietorship

Business Management
Ms. Judy Tibbs, Owner
Contact Information
Principal: Ms. Judy Tibbs, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Equipment & Supplies Swimming Pool Service & Repair

Products & Services

Crystal Clear Pool Service & Maintenance sells the following brand(s): Hayward

Crystal Clear Pool Service & Maintenance offers the following product(s): No retail

Method(s) of Payment
Visa & Mastercard
Alternate Business Names
Crystal Clear Pools and Spas
Industry Tips
Tips for avoiding a pool construction nightmare
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.