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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Cody Pools Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cody Pools Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Mike Church, President
Swimming Pool Contractors, Dealers, Design
Industry TipsTips for avoiding a pool construction nightmare
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
12307 W Highway 71
Bee Cave, TX 78738 (512) 835-6541 Directions
19422 Us Highway 281 N Ste 101
San Antonio, TX 78258 (210) 249-9129 Directions
21195 W Ih 10 Ste 2106
San Antonio, TX 78257 Directions
2300 W Parmer Ln
Austin, TX 78727 (512) 835-4966 Directions
5115 S Interstate 35
Georgetown, TX 78626 (512) 948-0036 (254) 680-2639 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (254) 680-2639(Phone)
- (512) 948-0036(Phone)
- (877) 474-7665(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Cody Pools provided unprofessional service and an inferior product and when asked to provide appropriate service and a quality product before final payment stated a mechanical lien would be placed on our home if final payment was not made. Final payment was made while I (**** ******) was heavily medicated. I did not write the final check, as I was unable to, the superintendent wrote the check and then I signed it, my husband was not there. Stop payment was placed on final check, because I was on heavy medication when it was written and would not have done so in a normal state of mind because issues were still unresolved (cracked gunite, I was told I would get an e-mail from the superintendent that it was not an issue and the superintendent stated final payment would not be expected until we were happy with that and any other issue we may have - this was stated a few days earlier and my husband was part of the discussion). The next day after signing the check, I had e-mailed the superintendent (***) asking what was discussed when he wrote the check because I couldn't remember the discussion. Since I had mistakenly signed it my husband and I had hoped for the best, but as with most steps in this process, that is not what we received (see below). The final check was stopped, and the superintendent immediately notified that I had taken this action, when it became clear the company did not have plans to provide us with what we paid for or provide quality workmanship or correct safety issues. The following is a quick list of what occurred: Deficiencies include, orange fencing never put in place, fence left open/unsecure by workers, rusty steel used; pool equipment located in wrong location, designer (****) never on site, but he had stated when trying to close the deal that he would work closely with superintendent throughout process to ensure the homeowners were happy with end result, wooden deck damage by bobcat driver and homeowners never notified, crack gunite (3 locations), stained peppletec post 1 day, stained spa floor post 2 days, missing equipment, oil stain on coping/concrete, nonworking equipment, poor quality workmanship, damaged retaining wall, line of rust coming from spa light 2-days post water fill up, construction debris left in yard for homeowner to clean up. Self-cleaning system does not adequately clean all areas of the pool. Excess qunite on exterior wall, missing brown coat, numerous rusty wires (safety issue) sticking out of back of bubbler wall. Spillways do not work as stated, they do not spill water, they spit water and bubblers (design feature) splash water on and over the coping company unwilling to resolve issue, company was notified but did not respond, missing safety grip in deep end (safety issue), missing spa/pool control, missing umbrella stand, control panel does not work as should, spouse verbally abused and insulted by subcontractor, workers' children brought to work site on at least two occasions (homeowner informed superintendent first time aware and stated children were not welcomed on property), stain in pebbletec 1-day post application, paint/spots on coping, sloppy tile job, exposed cable lines cut homeowners not notified, gas personnel needed access to lock garage left the garage door open/unsecure and left without notifying homeowner to close/lock door, plumbers cut exposed sprinkler pipes, decking has cracks appearing, grout applied separate days do not match in color. Worker lunch/snack trash left repeatedly in yard that homeowners needed to pick up daily, design of deep end creates safety issue for small pets and children asked company for remedy but they did not respond -- the design issue were caused by the yard grading and the homeowner was not aware until gunite was sprayed at which time the company was notified of the design flaw.
Desired Settlement: Finish the Job Correctly.
We would like to dispute the allegations in this complaint. We are actively working with Mr. and Mrs. ****** on resolving the few remaining concerns that they have with their swimming pool. We have reached out to them, and gotten no response, regarding the final payment that they still owe in the amount $6,539.90.
Complaint: *******-I am rejecting this response because: We am rejecting this response because: The information provided is false. At no time was the superintendent denied access, he was recently requested to schedule arrival and departure time as open access would no longer be possible after a very long 72+ days project time. Yard gates are locked because three dogs have full use of the backyard and for property security, they are not locked because of issues with a pool company. The company failed to meet its obligation as the contract stated and we were under no obligation to submit final payment when items stated in the contract were not provided and have not been provided. There is no stop payment on the check at this time, but to our knowledge the company has never attempted to cash the check. No attempts of "reaching out" have been made to receive payment. They have sent a letter dated 15 September signed by Mr. ****** that states they will no longer honor the warranty until payment is made. As of 18 September, the date Mr. ****** stated issues would be resolved, the rust stain still exist, the wire is still exposed, and the excess gunite is still exposed never chipped away. The contract states safety grip, if not provided a reimbursement should be made. The cut lines were on top of the ground not underneath. Company never offered to fix/repair deck. The spillways remain an issue. There were no request concerning the retaining wall. Mainly, the different color grout is that of the contracted pool coping and retaining walls, not as indicated in response because Mrs. ****** asked for something special. The company has not addressed the claims of subcontractor children on our property (at least twice) or the homeowner's wife being verbally insulted by a subcontractor, as well as, trash daily left across yard. As far as the final payment check, a look at the signature on the check clearly shows someone who was heavily medication and this was stated to the superintendent when he was met at the door by Mrs. ****** who was wearing pajamas. Again indicated by an e-mail the next day. Mr. ****** had stated it was our fault we did not receive everything on our contract because Mrs. ****** should have told the superintendent at that drugged up pre-plaster meeting if items were missing. He put their failure onto the homeowner, which he attempts to do in the response as well. The equipment pad was not placed in the secondary location that was sprayed out but was moved even further up on the property, at that time when equipment was already in place the homeowner suggested the fence resolution. No delays were caused by the homeowners, delays were caused by the company either not being on the job site, or being on the job site but performing so poorly the superintendent had to do the work for the company's subcontractors. The orange fencing was requested several times and never provided, thus Mr. ****** delveloped a work around solution. Also, please let the own know our last name is ******.
On Thursday, September 26, 2013 we re-deposited the check in the amount of $6,539.90 that had previously been returned by our financial institution due to a stop payment by the ******’s. As of Thursday, October 3, 2013 the payment has not returned and the ******’s do not have an open contract balance. Since the contract is now paid in full the ******’s warranty will now resume.
|10/29/2012||Problems with Product/Service|
|9/19/2012||Problems with Product/Service|