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Find a Location

Blue Haven Pools & Spas has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Blue Haven Pools & Spas

      7575 N Loop 1604 W Ste 101 San Antonio, TX 78249-2969

      BBB Accredited Business
    • Blue Haven Pools & Spas

      8868 Research Blvd Ste 301 Austin, TX 78758-6401

      BBB Accredited Business

    Business ProfileforBlue Haven Pools & Spas

    Pool Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1993

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Residential & Commercial Custom Pools, Pool & Equipment Refurbishing

    Business Details

    This is a multi-location business.

    Find a Location

    Blue Haven Pools & Spas has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Blue Haven Pools & Spas

        7575 N Loop 1604 W Ste 101 San Antonio, TX 78249-2969

        BBB Accredited Business
      • Blue Haven Pools & Spas

        8868 Research Blvd Ste 301 Austin, TX 78758-6401

        BBB Accredited Business
      Location of This Business
      7575 N Loop 1604 W Ste 101, San Antonio, TX 78249-2969
      BBB File Opened:
      4/1/1981
      Years in Business:
      44
      Business Started:
      1/1/1980
      Business Started Locally:
      1/1/1980
      Business Incorporated:
      5/13/1994
      Accredited Since:
      6/1/1993
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pools by Blue Haven, Inc.
      Business Management
      • Mr. Jonathan T. Worthey, President
      • Mr. Casey Worthey, Vice President
      • Ms. Lora Worthey, Member
      • Mr. John Morrison, Manager
      Contact Information

      Principal

      • Mr. Jonathan T. Worthey, President
      • Mr. Casey Worthey, Vice President
      • Ms. Lora Worthey, Member

      Customer Contact

      • Mr. Jonathan T. Worthey, President
      • Mr. John Morrison, Manager
      Additional Contact Information

      Industry Tip

      BBB Tip: Hiring a pool contractor

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      For the last year, we have tried to make dozens of calls to the company to fix an item they did not install correctly as well as fix a light that was under warranty. The company has laughed at my husband, hung up on us, mocked us, and ignored us. We absolutely believe they are blowing us off. The pool light needs to be fixed and the gvc electrical unit needs to be fixed per safety regulations.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Teresa C

      1 star

      03/01/2022

      Little to no communication! No response to phone calls or emails! Upper management acts like they are too busy to deal with a paid in full unfinished pool. Excavation was June 2021! I want my pool leak fixed! My hot tub doesnt have a gas line! My relays arent set right! I feel as if the list goes on and on! Its not my fault that they have had so much staff change! I simply want a working pool in exchange for all the money that i paid them! Oh and a little communication would be great!

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