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BBB Accredited Business since

Aquamarine Pools of Texas LLC

Phone: (800) 432-8994 8360 N Interstate 35, Georgetown, TX 78626 http://www.aquapools.com



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Description

In ground composite fiberglass swimming pool installation 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aquamarine Pools of Texas LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aquamarine Pools of Texas LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aquamarine Pools of Texas LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 2009 Business started: 10/01/1997 in TX Business started locally: 10/01/1997 Business incorporated 04/25/2008 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mark Naras, Managing Member Mr. John Mehrman, General Manager
Contact Information
Customer Contact: Mr. John Mehrman, General Manager
Principal: Mr. Mark Naras, Managing Member
Business Category

Swimming Pool Contractors, Dealers, Design

Products & Services

Aquamarine Pools of Texas LLC sells the following brand(s): Liberty Composite Pools, Trilogy Composite Pools, Viking Composite Pools

Aquamarine Pools of Texas LLC offers the following product(s): Composite Fiberglass Swimming Pools

Method(s) of Payment
Cash, Check, Credit Card 
Industry Tips
Tips for avoiding a pool construction nightmare

Additional Locations

  • 8360 N Interstate 35

    Georgetown, TX 78626 (800) 432-8994

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/28/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Pool still has issues since install. Poor quality work and has never completed project to satisfaction. Have been calling project manager and he will not return calls because he has been paid in full. We have yet to be left with a completed, CLEAN project or any resolution.

Desired Settlement: Or refund a portion of cost to clean up after them and have issues fixed by a professional

Business Response: We do not have any contract records of doing business with this consumer. 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Aquamarine Pools of Texas LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)