This business is not BBB accredited.

American Pools SA

Phone: (210) 632-4519 Fax: (830) 755-8168 987 Laurel Creek Dr, Pipe Creek, TX 78063

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Pools SA
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 2006 Business started: 01/01/1991 Business started locally: 01/01/1991 Business incorporated 05/01/2007 in NM
Type of Entity


Business Management
Richard Douglass Hink, CEO
Contact Information
Principal: Richard Douglass Hink, CEO
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair

Alternate Business Names
American Pools SA Inc.
Industry Tips
Tips for avoiding a pool construction nightmare

Additional Locations


    987 Laurel Creek Dr

    Pipe Creek, TX 78063 (210) 632-4519


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: After the completion of the pool, notice the pool heater was not functioning correctly. Determined the cause was the gas pipe was not to specifications and needed a larger gas meter. Called the City of San Antonio and they mention that a plumbing permit was not requested for the installation of the gas pipe from the meter to the pool heater. Unable to reach ******* (****) **** (phone disconnected) to resolve payment to ensure the gas pipe is to city code. Received an estimate from a plumber of $ 2000 to re run gas pipe and bring it up to code.

Desired Settlement: Would like receive payment of $2000 to rerun the gas pipe and bring the gas pipe to code.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on American Pools SA
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)