This Business is not BBB accredited
American Pools SA
Phone: (210) 632-4519 Fax: (830) 755-8168 987 Laurel Creek Dr, Pipe Creek, TX 78063
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Pools SA include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementRichard Douglass Hink, CEO
Swimming Pool Contractors, Dealers, Design Swimming Pool Service & Repair
Alternate Business NamesAmerican Pools SA Inc.
Industry TipsTips for avoiding a pool construction nightmare
THIS LOCATION IS NOT BBB ACCREDITED
987 Laurel Creek Dr
Pipe Creek, TX 78063 (210) 632-4519 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: After the completion of the pool, notice the pool heater was not functioning correctly. Determined the cause was the gas pipe was not to specifications and needed a larger gas meter. Called the City of San Antonio and they mention that a plumbing permit was not requested for the installation of the gas pipe from the meter to the pool heater. Unable to reach ******* (****) **** (phone disconnected) to resolve payment to ensure the gas pipe is to city code. Received an estimate from a plumber of $ 2000 to re run gas pipe and bring it up to code.
Desired Settlement: Would like receive payment of $2000 to rerun the gas pipe and bring the gas pipe to code.