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ABC Pools & Extreme Outdoors

Phone: (512) 271-7665 Fax: (512) 233-2977 13501 Ranch Road 12 Ste 103, Wimberley, TX 78676

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for ABC Pools & Extreme Outdoors include:

  • Length of time business has been operating

Factors that raised the rating for ABC Pools & Extreme Outdoors include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on ABC Pools & Extreme Outdoors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: July 23, 2012 Business started: 07/02/2012 Business started locally: 07/02/2012
Type of Entity

Sole Proprietorship

Business Management
Mr. David H. Rutherford, Owner
Contact Information
Principal: Mr. David H. Rutherford, Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Saltwater Pools - Equipment & Supplies Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Outdoor Kitchens

Additional Information

Total backyard solutions.

Industry Tips
Tips for avoiding a pool construction nightmare Tips for hiring a contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    13501 Ranch Road 12 Ste 103

    Wimberley, TX 78676

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Complaint Detail(s)

9/18/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We hired ***** ********** to build a pool and a fence and gave him $7800 and he has disappeared!

Desired Settlement: I just want my money back and to make sure he does not cheat anybody else!

Business Response: I have a contact that is one month out of the 20 days out of cancellation.  The permit did take a lot longer then I thought It would.

Some how **** ******* was able to talk to the customer (********* Pools).

I am ready to dig the pool at anytime. All I need to do is resubmit the permit that was already to go!!!!

If they want to believe  **** ******* that has the worst customer record in our industry that's fine.

I have a binding contract and I'm ready to make their backyard dreams come true


 

Consumer Response: Complaint: *******

I am rejecting this response because:  This business is lying.  He never received a permit from The City of Lakeway.  You can Check with the City!  I hired an Attorney and found out this individual has a criminal record.  He stole $7800.00 from me!

Regards,

**** ******

Business Response: I may have a past. That is true. That will not stop me from building a beautiful Pool, and to ability to fill my contract.
 
The permit was at the building department being processed. 

She was past the point to cancel. 

I'm still ready to fulfill my contract. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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