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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tip Top Construction Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tip Top Construction Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Nick Anderson, President
Sunroom & Solarium Design & Construction Windows Patio & Deck Builders Deck Builder Siding Contractors Windows - Installation & Service
Products & Services
Tip Top Construction Inc sells the following brand(s): Alcoa/Mastic Siding, Bellafoil Radiant Barrier Insulation, Simonton and Don Young Windows, Temo Sunrooms, Patio Covers, and Pergolas
Tip Top Construction Inc offers the following product(s): Insulation, Patio Covers, Pergolas, Radiant Barrier, Siding, Sunrooms, Windows
Method(s) of PaymentFinancing provided. Accept all major Credit Cards.
Industry TipsTips for hiring a contractor
1100 NW Loop 410 Ste 700
San Antonio, TX 78213 (210) 366-8729 (210) 568-9836 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (210) 366-8729(Phone)
- (210) 497-7452 (Fax)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Technical Support
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|9/29/2014||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I have been trying to contact Tip Top Construction Inc regarding work that was done on my home (sunroom was added) but cannot get anyone to answer the phone, return phone calls or answer emails. We have been attempting to contact this company for approximately 4 months with no luck. Numerous messages have been left regarding issues dealing with the door that was installed. We are wanting replacement fins (door sweep) that are on the bottom of the door. We have left messages asking for either the fins/door sweep that go on the door or the company that carries them. I have looked vfor the part myself and have even bought some fins but they are not the right replacement product. I need the correct part and manufacter to get this resolved. I feel that ignoring or failing to return my calls or answer my emails is very unprofessional. The numbers that have been called are the ones listed on their website and the one listed with their entry with the BBB.
Desired Settlement: I would like for Tip Top Construction Inc to make contact with me to provide me with the needed part and provide me with the necessary information needed to contact the company that supplies the part if I have questions on obtaining the part again in the future.
Business Response: Will contact the homeowner to arrange a service call.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I am selling my house the home inspector identified the the ridge vent was not exposed as it was supposed to be when the radiant barrier was installed. I contacted tip top construction and the rep agreed that the ridge should be exposed and they requested pictures. Once I sent pictures I did not receive a response even after many calls.
Desired Settlement: Please repair the radiant barrier installing it as it should have been installed, or give me a written statement that it is installed correctly. Additionally pay me $1000 for improper services and poor customer service
I informed this customer that we would have to take a look at the project and we have simply not had a chance to get over there yet. The photos sent to are from difficult angles and make it hard to draw conclusions.
Repairs completed. My deepest apologies for the delay.
Better Business Bureau:
the repairs have been completed but I am not satisfied in the company. I spent $5800 on a product that was supposed to save me money. Then I find out three years later that it was not installed properly costing me money that I was supposed to be saving.