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Find a Location

Four Seasons Sunrooms has 1 locations, listed below.

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    Business ProfileforFour Seasons Sunrooms

    Sunroom Construction

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11989 Starcrest Dr, San Antonio, TX 78247
    BBB File Opened:
    7/1/1986
    Years in Business:
    39
    Business Started:
    3/20/1985
    Business Started Locally:
    3/20/1985
    Business Incorporated:
    5/25/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Creative Sunrooms
    • Four Seasons Sunrooms
    Business Management
    • Mr. Michael McCloud, Managing Member
    Contact Information

    Principal

    • Mr. Michael McCloud, Managing Member

    Customer Contact

    • Mr. Michael McCloud, Managing Member
    Additional Contact Information

    Fax Numbers

    • (210) 564-0835
      Primary Fax

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/14/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    We signed a contract with ASUNROOM4YOU (the Company) on 02/02/2023 and provided a down payment check of $24,668, which cleared on 02/06/2023. We took out a loan for the remainder of the contract of $61,672, for $37,004 with ************** the Company has a pay to order for each of the (3) check draws.
    The estimated timeline of the sunroom contract provided 11 weeks for all aspects to completion. We twice called ****************** for missed scheduling; he stated the weather was an issue that affected the estimated timeline. We are now beyond 19+ weeks from the date of signing the contract with no real answers.
    On 05/17/23 we received an email with a letter attached that stated they were 3-weeks behind schedule because of weather. On 06/06/23 we responded requesting a more definitive schedule for ***********. On 06/06/23 the Company response was: Due to the weather delay it has set us back on our schedule for all installation dates,that being said we are installing customer project that have been months ahead of yours. We appreciate your patience.  On 06/08/23 we sent another email requesting a firmer timeline for ***********. No response from them as of our last email.
    We contacted 4 Seasons Sunroom Consumer affairs; they reached out to the Company and received the same weather delay letter. The representative, *********************,has not received further information from the Company regarding production of said product. ********************* referred me to 4 Seasons Sunrooms Building Products (FSBP) a sister company with regions in ******* and ****** **. I spoke with the ******* ** region, and they did not have product ordered for ASUNROOM4YOU, nor had the ****** region which would be the prime supplier for ***********, Dealers. Further, ****** indicated to *******, ASUNROOM4YOU, had not ordered product for (6) months. Based on the above we find ASUNROOM4YOU has been evasive and noncommunicative in all aspects of this project.   
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    John N

    1 star

    02/22/2024

    I would not recommend this company for your sunroom needs. We made a full deposit in Feb 2022, where expected completion date was supposed to be around 3 months due to supply chain issues. After nearly a whole year later, we finally get our enclosure installed at the end of January 2023 after lots of emails and phone calls. The day of the install, we notified the company that the 3 panel sliding doors were not installed correctly. The panels does not fully lock onto each other, which made one of the three panels move back and forth when completely closed. They said it was just adjustments on the bottom that needs to be made to correct this and will come back to finish the adjustments. After adjustments were made, it did not fix the issue. This became more apparent when a month later, a strong gust of wind blew the panel off of its track while the sliding doors were closed. The company's son, ******, came out to inspect and one of the sliding doors were too large and that was why it was not locking onto each other. He took measurements and said he was going to order the correct size and replace. 13 months later, the door still haven't been fixed. We are no longer getting any replies from emails regarding the issue and are completely ignored. With this type of service, any warranty claims might not even matter if it takes a year to fix or if you don't get any replies back.

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