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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Team Express include:
- 487 complaint(s) filed against business
Factors that raised the rating for Team Express include:
- Length of time business has been operating
- Response to 487 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||204|
|Total Closed Complaints||487|
Additional Complaint Information
Based on BBB files, Team Express has a pattern of disputes alleging delivery issues. Complainants allege they purchased sporting equipment for themselves, adult sports leagues, or for students at various schools through Teamexpress.com or their affiliated websites. Complainants allege they paid for sporting equipment with the company and, once order was placed with payment made, had limited to no communication from the company. Complainants further allege that the sporting equipment was not delivered and the complainant is unable to reach the business regarding estimated time for shipping or requests for refunds. Some complainants allege when they are able to reach Team Express via telephone, wait times are longer than they are able to remain on the phone to connect with a representative of the business. Complainants generally seek delivery of the promised sports equipment in a time manner or a refund.
BBB contacted Team Express in an attempt to eliminate the underlying cause and pattern of consumer disputes filed through BBB. Recently BBB has seen a diminished volume in disputes. Business responses to disputes generally state that the item(s) ordered were back-ordered through the manufacturer and, as a result, Team Express was unable to fulfill orders. Business responses also generally state they will cancel the order per the consumer request or business issues a refund. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||73|
Business ManagementMs. Debbi Machac, Administator
Sporting Goods - Retail Clothing - Retail Sporting Goods - Wholesale & Manufacturers Sportswear - Wholesale & Manufacturers
Alternate Business NamesBaseball Express Cheerleading America Football America Softball Sales Team Express Distributing, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview