BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Team Express

Additional Locations

Phone: (210) 348-7000 Fax: (210) 402-3353 View Additional Phone Numbers 5750 NW Parkway Ste 100, San Antonio, TX 78249 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Team Express include:

  • 497 complaint(s) filed against business

Factors that raised the rating for Team Express include:

  • Length of time business has been operating
  • Response to 497 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

497 complaints closed with BBB in last 3 years | 466 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 33
Delivery Issues 225
Guarantee/Warranty Issues 6
Problems with Product/Service 208
Total Closed Complaints 497

Additional Complaint Information

Based on BBB files, Team Express has a pattern of disputes alleging delivery issues.  Complainants allege they purchased sporting equipment for themselves, adult sports leagues, or for students at various schools through or their affiliated websites.  Complainants allege they paid for sporting equipment with the company and, once order was placed with payment made, had limited to no communication from the company.  Complainants further allege that the sporting equipment was not delivered and the complainant is unable to reach the business regarding estimated time for shipping or requests for refunds.  Some complainants allege when they are able to reach Team Express via telephone, wait times are longer than they are able to remain on the phone to connect with a representative of the business. Complainants generally seek delivery of the promised sports equipment in a time manner or a refund. 

BBB contacted Team Express in an attempt to eliminate the underlying cause and pattern of consumer disputes filed through BBB. Recently BBB has seen a diminished volume in disputes. Business responses to disputes generally state that the item(s) ordered were back-ordered through the manufacturer and, as a result, Team Express was unable to fulfill orders. Business responses also generally state they will cancel the order per the consumer request or business issues a refund. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

75 Customer Reviews on Team Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 74
Total Customer Reviews 75

Additional Information

BBB file opened: August 01, 2000 Business started: 08/01/2000 Business started locally: 08/01/2000 Business under new ownership as of: 01/09/2013 Business incorporated 08/21/2009 in DE
Business Management
Ms. Debbi Machac, Administator
Business Category

Sporting Goods - Retail Clothing - Retail Sporting Goods - Wholesale & Manufacturers Sportswear - Wholesale & Manufacturers

Alternate Business Names
Baseball Express Cheerleading America Football America Softball Sales Team Express Distributing, LLC

Customer Review Rating plus BBB Rating Summary

Team Express has received 2.79 out of 5 stars based on 75 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.