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BBB Business Review

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BBB Accredited Business since

Sweetwater Hot Tubz

Phone: (210) 735-7946 Fax: (210) 735-8554 View Additional Phone Numbers 707 Vance Jackson Rd, San Antonio, TX 78201 http://www.sweetwaterhottubz.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Caldera Hot Tubs
Vita Hot Tubs
Catalina Swim Spas
Endless Pool Swim Spas
Freeflow Hot tubs
Pool Cleaning and repairs
Pool and Spa supplies
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sweetwater Hot Tubz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sweetwater Hot Tubz include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sweetwater Hot Tubz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 2000 Business started: 02/01/1983 in TX Business started locally: 02/01/1983 Business incorporated 03/22/1989 in TX
Type of Entity

Corporation

Business Management
Mr. Jason Hild, President Ms. Alejandra Moore, Office Manager/Bookkeeper
Contact Information
Principal: Mr. Jason Hild, President
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts

Products & Services

Sweetwater Hot Tubz sells the following brand(s): Caldera, Catalina Swim Spas, Endless Swim Spas, Freeflow, Vita

Sweetwater Hot Tubz offers the following product(s): Hot tubs, Swim spas

Method(s) of Payment
Cash
Check
Credit card
and SACU financing
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Alternate Business Names
Caldera Spas Sweet Water Pools Sweetwater Pool Service Sweetwater Services, Inc Sweetwater Spa Store
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.