BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Grass4Sale.com, Inc.

Find a Location

Phone: (830) 632-9245 Fax: (212) 355-3905 View Additional Phone Numbers 85 NE Loop 410, Ste 606, San Antonio, TX 78216 http://www.grass4sale.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Grass4Sale.com, Inc. include:

  • 55 complaint(s) filed against business
  • Failure to respond to 14 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Grass4Sale.com, Inc. include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

55 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 5
Delivery Issues 18
Guarantee/Warranty Issues 3
Problems with Product/Service 22
Total Closed Complaints 55

Additional Complaint Information

Based on BBB files, Grass4Sale.com has a pattern of disputes alleging delivery issues. Complainants allege they purchased sod grass and pay for a specific time frame of delivery which is then not met. Some complainants allege after purchasing sod grass they are given a delivery time frame by Grass4Sale.com that is then not met.  Complainants further allege when sod grass is not delivered within the time frame given they ask to cancel orders but are either informed they cannot or they may incur a fee. Some complainants allege when sod grass is delivered, late, it is unusable due to being dried out. Complainants generally seek delivery of the promised sod grass or a refund. 

Business responses to disputes generally state once sod grass order is processed, a refund is not available as the grass is then already cut for delivery. Business responses also may include an explanation of their shipping time frames and waiting periods for deliveries.  For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Grass4Sale.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 12

Additional Information

BBB file opened: July 24, 2007 Business started: 01/13/2002 in TX Business started locally: 01/01/2005 Business incorporated 01/01/2004 in TX
Type of Entity

Corporation

Business Management
Mr. James Walker, CEO Ms. Jennifer Husband, Chief Operating Officer Ms. Valerie Kennedy, Operations Manager Ms. Natasha Starnes, Chief Accounting Officer
Contact Information
Customer Contact: Ms. Valerie Kennedy, Operations Manager
Principal: Mr. James Walker, CEO
Business Category

Sod & Sodding Service Mulches Topsoil Lawn Installation Service

Method(s) of Payment
Major credit cards.  

Customer Review Rating plus BBB Rating Summary

Grass4Sale.com, Inc. has received 1.44 out of 5 stars based on 12 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.