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Phone: (830) 632-9245 Fax: (212) 355-3905 View Additional Phone Numbers 85 NE Loop 410, Ste 606, San Antonio, TX 78216
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Grass4Sale.com, Inc. include:
- 55 complaint(s) filed against business
- Failure to respond to 14 complaint(s) filed against business
- 10 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Grass4Sale.com, Inc. include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||55|
Additional Complaint Information
Based on BBB files, Grass4Sale.com has a pattern of disputes alleging delivery issues. Complainants allege they purchased sod grass and pay for a specific time frame of delivery which is then not met. Some complainants allege after purchasing sod grass they are given a delivery time frame by Grass4Sale.com that is then not met. Complainants further allege when sod grass is not delivered within the time frame given they ask to cancel orders but are either informed they cannot or they may incur a fee. Some complainants allege when sod grass is delivered, late, it is unusable due to being dried out. Complainants generally seek delivery of the promised sod grass or a refund.
Business responses to disputes generally state once sod grass order is processed, a refund is not available as the grass is then already cut for delivery. Business responses also may include an explanation of their shipping time frames and waiting periods for deliveries. For more details regarding disputes received by BBB, please visit the complaints tab of this BBB Business Review.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Business ManagementMr. James Walker, CEO Ms. Jennifer Husband, Chief Operating Officer Ms. Valerie Kennedy, Operations Manager Ms. Natasha Starnes, Chief Accounting Officer
Sod & Sodding Service Mulches Topsoil Lawn Installation Service
Method(s) of PaymentMajor credit cards.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview