BBB Accredited Business since
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This company offers indoor and outdoor sign services.
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A BBB Accredited Business since
BBB has determined that Build A Sign LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Build A Sign LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Daniel Graham, Member Jolene Slama, CLT
Alternate Business NamesBAS Wholesale BuildASign.com
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Additional Phone Numbers
- (800) 330-9622(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a banner from Buildasign.com for an important company event. The banner I received was awful, the company logo (even though vector art was provided) and the company's lettering (the lettering provided on their website) was blurry and not sharp at all. I asked for a reprint. The customer service rep told me that a banner is supposed to be viewed from a distance and even though a reprint will be done, it wont get rid of all the "noise". The banner ordered was supposed to be signed by all employees and then hung up, there is no excuse for poor quality. I received my reprint and it was way worse than the first one!! Is this a joke?? I'm not able to present this at our company event when this banner was the actual event. My event is on Monday, there is no fixing this in time. I'm so disappointed. This is the first time I use this company and I guarantee the last. I tried calling the toll free and local numbers but no one answers. I E-Mailed all of the E-Mails I can possibly locate on their site and to the rep who claimed I was making a hug deal about nothing. Pictures were sent to him for both prints showing him the terrible work/product I received. At this point all I ask for is my money back. Regardless, my event is ruined and they seem to not care. Poor customer service and quality at that. - ORDER # *******
Desired Settlement: At this point all I ask for is my money back. Regardless, my event is ruined and they seem to not care. Poor customer service and quality at that.
Good Morning *****,
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: We ordered a product from the company and we were not satisfied with final product. I will concede that we are partially responsible for the product not being correct. They were willing to fix the problem, but they wanted us to pay the shipping costs. We decided that we wanted to return the product and we were within the 90 day window according to their refund policy. No were in that policy does it say the customer is responsible for shipping or waste cost. We had numerous email correspondences (The company was responsive in their communication). The company stated when if we would return the product and wanted a refund, I would have to pay for shipping costs as well as as a waste fee. The total loss to my company would of been close to $100 for the return. We decided to have the company fix the problem, and it cost our company $48 additional dollars to fix the problem. The company was not willing to assist us in the cost or try to satisfy their customer. I call this poor customer service. We did receive the product back and it is still incorrect, but we have chosen not to contest the issue as it would be an additional expense. I am dissatisfied this company and will pass on to my colleagues not to purchase products from them.
Desired Settlement: I would like the additional $48 back. for the shipping costs.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I spoke to ***** this morning and found he had shipped his original license plates back to us. I asked him to provide me the tracking number and advised him once I confirm the items have been shipped back to us, I will refund his card $48.00.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/27/2012||Problems with Product/Service|
|5/9/2012||Problems with Product/Service|