BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Amazing Siding & Windows meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Amazing Siding & Windows include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementGary Warrington, Vice President Mr. Larry McDonald, Office Manager
Siding Contractors Windows - Installation & Service Windows Energy Conservation Products & Services
Alternate Business NamesAmazing Siding of San Antonio Inc.
Industry TipsTips for hiring a contractor
3393 Thousand Oaks Dr
San Antonio, TX 78247 (800) 474-3464 (210) 340-8000 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (210) 340-8000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Contractor puncutured refrigerant line for AC system while installing new siding on my home. Instead of notifying the home owner, they tried to repair it & cover it up with siding. Home AC stopped cooling. Problem was brought up to job foreman & he denied any wrong doing. We hired an AC guy ( Bluegreen Heating & AC ) recommeded by **** ******* *** web site. AC guy found & exposed where line had been puncutured. Job foreman still refused to acknowledge any wrong doing. We took pictures, kept piece of siding that had been previously cut to expose puncture. Also kept water clamp used for failed repair of refridgerant line. AC guy fixed problem & reloaded system with refridgerant. AC started cooling again. I called amazing siding & windows & notified them of problem. Job foreman never informed their office of problem. Supervisor & Co VP informed me that the charges for the repair were exorbitant. I was charged & paid a total of $1237.84. They offered me $ 750.00 & told me to file a complaint with State Board to get additional money back from AC Guy. Never mind the 3 days & 2 nights me & my family were without AC & temperature never dropped under 92 degrees in my home.
Desired Settlement: Refund of total monies spent on repairing my AC system.
In response to Mr. ******** complaint, we at Amazing Siding & Windows want to apologize for any inconvenience he and his wife suffered. Upon a complete review of the incident, we determined that our installer erred in not informing our office and the ******* of the AC line puncture. He was also wrong in trying to repair the leak himself.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.