BBB Business Review
This Business is not BBB Accredited
Advanced Exteriors Inc
Find a LocationPhone: (512) 454-4141Fax: (512) 551-2259View Additional Phone Numbers16717 Central Commerce Dr, Round Rock, TX 78664http://www.advanced-exteriors.com
BBB Accreditation
Advanced Exteriors Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Advanced Exteriors Inc's rating include:
- 34 complaints filed against business
- Failure to respond to 3 complaints filed against business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 3 |
| Delivery Issues | 2 |
| Guarantee / Warranty Issues | 4 |
| Problems with Product / Service | 24 |
| Total Closed Complaints | 34 |
Additional Complaint Information
Consumer disputes received by BBB generally allege that this company did not complete work in the expected time frame. They further allege difficulty in contacting the company to obtain clarification on the delay.
On February 22, 2011 BBB contacted this company to discuss concerns regarding these complaints. On February 23, 2011 the company responded to BBB with a written response. This response stated that the complaints stemmed from work for insurance claims following a hail storm in Austin, TX. The company stated that it encountered problems finalizing the claim amounts with insurance companies in order to ensure that the work was done to meet city code. The company stated in their response that new regulations for insurance companies regarding these claims would prevent similar concerns from arising in the future.
Additionally, some consumers allege that this company contacted them with unwanted phone call solicitations. The company generally responds to these disputes by stating that they are working to get the calls discontinued.
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: May 2002, TX
Contact Information
Primary Contact: Mr. Jon Maniccia (President) Randy ManicciaRelated Businesses
Intelecom Inc - 16717 Central Commerce Dr., Round Rock, TXBusiness Category
Siding Contractors, Windows - Repairing, Windows, Windows - Installation & Service, Roofing Contractors, Patio, Porch & Deck Enclosures, Gutter Cleaning, Gutters & Downspouts
Industry Tips
Tips for hiring a contractorTips for hiring a roofing contractor
LocationsX
3 Locations
13218 Pond Springs Rd. Ste. C
Austin, TX 78729Directions
5114 Balcones Woods Dr. # 307-322
Austin, TX 78759Directions
16717 Central Commerce Dr
Round Rock, TX 78664Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central, Coastal, Southwest Texas and the Permian Basin. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Advanced Exteriors Inc is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Siding Contractors
Tips for hiring a contractorTips for hiring a roofing contractor
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.