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BBB Accredited Business since

Sew Vac Direct

Phone: (800) 229-8889 Fax: (979) 431-0893 View Additional Phone Numbers 700 S Bryan Ave, Bryan, TX 77803

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sewing machines, sewing accessories, sewing furniture. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sew Vac Direct meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sew Vac Direct include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sew Vac Direct
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 16, 2002 Business started: 11/01/1989 in TX Business started locally: 11/01/1989 Business incorporated 01/11/1989 in TX
Type of Entity


Business Management
Mr. Doug Carpenter, President Mr. Alan Barczynski
Contact Information
Principal: Mr. Doug Carpenter, President
Business Category

Sewing Machines - Dealers

Products & Services

Sew Vac Direct sells the following brand(s): Arrow, Brother, Janome, Juki, Kangaroo Kabinets, Luova, Singer

Sew Vac Direct offers the following product(s): sewing accessories, sewing furniture, sewing machines

Method(s) of Payment

Mastercard, Visa, Discover, American Express, Pay Pal

Refund and Exchange Policy
30-Day Money Back Guarantee*
If for any reason your purchase does not fulfill your needs, you can return it within 30 days from receipt of the product. Simply call 800-229-8889 for a Return Authorization number.
Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Provided that your purchase is repacked according to factory standards and without excess wear, there will be no restocking fee. All Reliable, Quilter's Cruise Control and Grace products are shipped directly back to the manufacturer and have a 25% restocking fee. PGM Dress Forms have a restocking fee of 15% if returned to the manufacturer within 8 to 14 days of purchase, and no restocking fee if returned within 7 days of purchase. (These are the manufacturers' policies.)
*The 30-Day Return Policy applies to all items on this website except the following non-returnable products:
Industrial sewing products
Items without original packaging
Sewing cabinets, tables, chairs and inserts
Sew Steady brand products
Software (unless unopened)
Opened DVDs 
Instructional manuals
Vacuum cleaners (unless unopened)
Repair parts including bobbin cases, needle plates, and foot controls, unless unused and still brand new
Household sewing machines and household vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum will void all warranties and the 30-Day Return Policy
Alternate Business Names
Dual Sew Sewing Machine Company Luova My Sewing Supply Sew N Vac Direct Texas Sew Wares, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.