BBB Accredited Business since
Phone: (512) 416-8000 Fax: (512) 416-8047 3601 S. Congress Ave., Ste. G200, Austin, TX 78702
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A BBB Accredited Business since
BBB has determined that Thinkwell Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Thinkwell Corp include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementMr. Carl Tyson,, President
Scholastic Prep Courses, Books & Materials School Supplies Books - New Educational Consultants Schools - Academic - Special Education Tutoring
Alternate Business NamesThinkwell.com
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I paid $90 for a Algebra program that does not work. When I contacted customer support they did not help me resolve my problem. After doing everything they said the program still does not work. I just want to do my homework so I don't fail my course. I have tried this program on all of the computers I have and it still does not work on any computer! I only found the technical support number on the BBB website the thinkwell.com site did not even provide a number.
Desired Settlement: I want a complete refund as well as damages for the lost points in my course. This company is threatening my future employment by putting my grades in jeopardy.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved