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BBB Business Review

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Description

This company is a full service swimming pool company, however, they do not build new pools.  This company has a fully stocked pool retail store with items such as pumps, filters, heathers lighting, automation, etc.  This company has a pool make-over showroom that has items such as tile samples, coping samples, pool finish samples, etc. They provide services in weekly maintenance, swimming pool renovations, custom BBB grills, outdoor kitchens, water features, slides, diving boards, pool toys, free water testing, and free cleaner repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Caribbean Blue Pool Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Caribbean Blue Pool Service include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Caribbean Blue Pool Service
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 17, 2008 Business started: 01/01/1989 in TX Business started locally: 01/01/1989 Business incorporated 02/06/2002 in TX
Type of Entity

Corporation

Business Management
Mr. Ken Cargill, President
Contact Information
Principal: Mr. Ken Cargill, President
Business Category

Saltwater Pools - Equipment & Supplies Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Equipment & Supplies

Products & Services

Caribbean Blue Pool Service sells the following brand(s): Autopilot, Hayward, Jandy, Misc. Chemical Brands, Pentair, Zodiac

Caribbean Blue Pool Service offers the following product(s): Automation, BBQ Grills, Chemicals, Energy efficient pumps, Filters, Heaters, Lighting, Outdoor Kitchens, Ozone, Pool and Spa Accessories, Pool cleaners and supplies, Pool Coping, Pool Deck Materials, Pool Tile, Pool Tools, Standard Pumps, UV , Water Features

Method(s) of Payment
All methods
Industry Tips
Tips for avoiding a pool construction nightmare
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.