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Find a Location

Tiger Sanitation, LLC has 1 locations, listed below.

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    Business ProfileforTiger Sanitation, LLC

    Waste Management

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    59 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 200143, San Antonio, TX 78220-0143
    BBB File Opened:
    1/5/2007
    Years in Business:
    25
    Business Started:
    6/1/1998
    Business Started Locally:
    6/1/1998
    Business Incorporated:
    5/24/2002
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Tiger Sanitation, Inc.
    Business Management
    • Mr. Joey Strain, Operations Manager
    • Mr. Lee Kuhn, General Manager
    • Ms. Marilee Marshall, Customer Service Manager
    • Mr. Jesse Galvan, Customer Service Supervisor
    Contact Information

    Principal

    • Mr. Jesse Galvan, Customer Service Supervisor

    Customer Contact

    • Mr. Jesse Galvan, Customer Service Supervisor
    Additional Contact Information

    Fax Numbers

    • (210) 333-6287
      Primary Fax

    Customer Complaints

    59 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I put my can(s) out always the night before if I need to have them picked up but on Mar 19 2024 my trash can was sitting out where I always park it and it was NOT picked up. This time I had a full can we I called the company for a solution. So, when I contacted the company their rude customer service lady told me that was my problem and that the driver stated that my can was not out front for them to service. Now you tell me that this driver knows everyone's can on his route and he can remember which ones were out and which ones were NOT? Any way she tells me that I need to prove my case to her and that they will not come to pick up my trash and that I will need to wait for the next service date. I spoke to others in the neighborhood and they too are not totally satisfied but they informed me that they were offered a credit to their account for the missed pick up, I was NOT offered anything other than them being rude. My account is always paid in full on time and most the time I always pay more to leave a credit on the account to make sure the company gets what is serviced but that is not what the company is doing for their customers providing that great service.
    Read More

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matt B

    1 star

    01/31/2024

    One star is too much!! Tiger Sanitation regularly fails to pick up the garbage and recycle. In January alone, they have failed to pick up the garbage for my neighbors and me on the correct day 3 times. We are forced to call in (we take turns) asking for them to please pick up our trash after they fail to do it on their schedule. We have to call their helpline so much weve memorized the required keystrokes. Last week they even failed to pick it up when they scheduled a special make-up service. In 2023 they failed to pick up our recycle approximately 1/3 of the time (its bi-weekly). We have spoken to their field personnel when they are just down the block and been promised that theyll get it, only to be disappointed again. This is the worst company. Low prices, lower service. Inertia is the only reason were still dealing with them. Were suckers. Avoid!!

    Tiger Sanitation, LLC Response

    02/05/2024

    **************,

    I do apologize for the inconvenience this may have caused you. You should be receiving the service you paid for when it is scheduled for. I am going to escalate this to our operations department to find a solution for your missed pickups. I will have a supervisor contact you regarding this issue. 


    Thanks,
    ***********************

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