BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Total Improvements Roofing & Remodeling

Phone: (210) 340-5510 Fax: (210) 340-3919 3603 Fredericksburg Rd Ste 141, San Antonio, TX 78201

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Total Improvements Roofing & Remodeling include:

  • 7 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Failure to comply with arbitrated decision or mediated settlement

Factors that raised the rating for Total Improvements Roofing & Remodeling include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 7

Additional Complaint Information

The business failed to honor an arbitration award after committing to do so. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Total Improvements Roofing & Remodeling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1996 Business started: 01/31/1991 Business started locally: 01/31/1991
Type of Entity

Sole Proprietorship

Business Management
Mr. Santiago Espinoza, Owner Irma Espinoza
Contact Information
Principal: Mr. Santiago Espinoza, Owner
Business Category

Roofing Contractors Siding Contractors Tile - Ceramic - Contractors & Dealers Construction & Remodeling Services Windows - Installation & Service Doors Kitchen & Bath - Design & Remodeling Outdoor Kitchens Concrete Contractors Contractors - General Foundation Contractors Foundation Repair & House Leveling Painting Contractors Patio & Deck Builders

Alternate Business Names
Total Improvements
Industry Tips
Foundation repair tips Tips for hiring a contractor Tips for hiring a roofing contractor

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.