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BBB Accredited Business since
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This company offers new roof installation and roofing repairs services.
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A BBB Accredited Business since
BBB has determined that HD Roofing and Repairs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HD Roofing and Repairs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Don Richardson, Owner
Roofing Contractors Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Roofing Service Consultants Contractor - Flat Roof
Industry TipsTips for hiring a roofing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2208 W Anderson Ln, Suite 1
Austin, TX 78757 (512) 458-6800 (512) 659-0857 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (512) 659-0857(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: So this company advertises itself as "Honest" and "Dependable" but my experience show them to be anything but that. I hired them to fix a leaking roof on June 18. They came out and did something and promptly invoiced me for it, but the roof is still leaking on July 15. They've been paid and when I called them to come and actually fix the roof they starting saying that to actually stop the leak it would be an extra charge!!! "Honest", I don't think so. "Dependable", Nope. "2 year warranty", Only if you pay extra. Stay away.
Desired Settlement: Fix the roof so it doesn't leak anymore!
“My company was contacted to take a look at the customers roof leak around the chimney on side B of duplex located in ******** ******. The roof is an old metal screw down roof system and the flashing was unsecured with expose nails and loose screws around the chimney. So we re-secured and resealed around the chimney, as well as resealed some of the roof projections and fasteners. After materials and time on the job the cost was $275.00. The customer called and stated he was still having a leaking problem, I told him that we can come back out and evaluate where the leak is coming from and suggest what else might be needed to fix the problem. At that time the customer became very verbal and telling me the flashing was installed wrong! We didn't install new flashing, we secured and resealed what was there. I tried to tell the customer that we would credit back the first repair cost if we need to replace the chimney flashing or if more repairs are needed. The customer hung up and proceeded to write a bad review about my company and the service we provide. To my fellow roofing companies beware of customers that are out there to bash your good name. “