This business is not BBB accredited.
5612 Grissom Rd, San Antonio, TX 78238
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Effective Feburary 5, 2016, Discount Roofing's BBB Accreditation Status was suspended due to failure to respond to one or more consumer complaints. This company will be presented to our BBB Board of Directors on February 18, 2016 for formal review. BBB will provide more information at that time.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- BBB does not have sufficient information to issue a rating on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
City of San Antonio Development Services Department
1901 S Alamo St, San Antonio TX 78204
Phone Number: (210) 207-1111
Type of Entity
Business ManagementMr. Rick Ellis, Owner
Roofing Contractors Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing
Alternate Business NamesDiscount Roofing and Remodeling
Industry TipsTips for hiring a roofing contractor
THIS LOCATION IS NOT BBB ACCREDITED
5612 Grissom Rd
San Antonio, TX 78238 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Discount Roofing replaced my roof in August 2014. The contract was for 30-year shingle, 25 Year Material, and 5 year workmanship. The total cost was $11,172.00. Since June, 2015 I have been home all the time and in October I noticed that the roof leaks when it rains. I am not sure how soon after the job was completed that the roof began to leak. I spoke with the owner Rick Ellis on the phone a few times and sent several text messages. He initially said he would have someone come out that next weekend. When nobody showed up or called I again attempted several times to call him until he finally answered. He then said he would have somebody call me that same afternoon. I never received a call. The sad part about Discount Roofing's workmanship is that I now have leaks where I never did before spending the $11,172.00.
Desired Settlement: If he does not want to fix the problem then he should refund me my money so that I can hire a different roofing company to do the job right.
Read Complaint Details
Complaint: We had our roof replaced by Discount Roofing about 3 years ago. Our contract guarantees the roof for 10 years and the materials for 20 years. The roof began to leak approximately 3 months ago. We called immediately and it took 5 days to get someone out, during which damage to the ceiling and wall accumulated. The roofers came by, immediately identified the area of issue (that there wasn't appropriate tar under some shingles, per the worker). They fixed the roof. I asked about fixing the inside damage and the worker stated he would need to speak to his boss. Since that time, we have called approximately twice a week to Discount Roofing (For about 2 months). Two weeks ago, the "boss" called and stated he would call us the next week to come out and look at the problem. We haven't heard anything since, despite additional calls to their office.
Desired Settlement: According to our insurance company, USAA, the Discount Roofing contract (which we can provide on request) guarantees the roof for 10 years and the company should therefore be responsible for repairs inside the house. We want them to fix the ceiling and walls that were damaged by the leak through their roof.
Ok I was out there and I found a leak on the metal portion of the Roof.
I sealed it for the home owner and he was up set that it didn't get a new Roof...
I told the home owner that we could replace that section of metal roofing when we Roof the main house.. .. the home owner said the metal section was done not to long ago... and it was ok.
The problem is on that section of the roof...
My repair man sealed it at no cost to the homeowner.
Tell them to send you a copy of the contract..
And read the print in the bottom left..
We sealed the metal roof section and I don't mind helping any homeowner ... I think the issues is in the inside on the drywall
Something my company doesn't do...
We stand by our work 100% .
And sometimes even work we didn't do...
We go beyond and above to work with all costumers. .
And I'm still willing to work with them...
If you got a copy of the contract can you send it to me.
Thank you I got the contract. .
Is the roof still leaking ...
I will go out myself if it is leaking ..
If it is leaking on the section we replaced I will fix ..
And if it not I still will repair the leak..
As for any inside damage.
As stated in the contract
Discount Roofing is not liable for any damage due to current of future leaks..