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BBB Business Review

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BBB Accredited Business since

Commercial Heights Roofing Systems

Phone: (210) 392-4084 Fax: (210) 332-5558 View Additional Phone Numbers 7815 Fortune Dr Ste A, San Antonio, TX 78250

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Commercial Heights Roofing Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Commercial Heights Roofing Systems include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Commercial Heights Roofing Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 08, 2010 Business started: 05/21/2010 in TX Business under new ownership as of: 08/13/2014 Business incorporated 08/13/2014 in TX
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jose C Neri, Member Mr. Juan D. Neri, Owner
Contact Information
Principal: Mr. Jose C Neri, Member
Principal: Mr. Juan D. Neri, Owner
Business Category

Roofing Contractors Commercial Roofing Contractor - Metal Roofing Roofing Service Consultants Contractor - Flat Roof

Alternate Business Names
Commercial Heights Roofing LLC
Additional Information

BBB was made aware on 10/12/15, that in August of 2014 Jose Neri purchased Commercial Heights Roofing from Juan Domingo Neri. Jose Neri is now operating as Commercial Heights Roofing Systems.  


BBB has confirmed that this business only conducts commercial roofing work, which does not require a license with the City of San Antonio. 

Industry Tips
Tips for hiring a roofing contractor

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.