BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's website includes an approximation of the BBB Accredited Business Seal. This company location is not accredited by this BBB and our policies prohibit such a reference. On 01/22/2015, BBB contacted this company to request they remove all reference to BBB. The company has not yet complied with BBB requests.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 1
Total Closed Complaints 4

Additional Complaint Information

BBB received a complaint against Carrillo Roofing and Repair on August 19, 2016 however BBB has been unable to verify the contact information provided for the company, including the company’s mailing address and email address. BBB has also verified that the phone numbers it has for the company have been disconnected. Additionally, BBB has been unable to verify that the company has ceased operation. BBB is continuing to research this company in order to establish alternative forms of contact information.

If you have new or different contact information for the company, BBB would be interested in receiving that.  Please contact us at info@austin.bbb.org. BBB will continue to accept disputes regarding this company, to allow us to continue to develop our file in the event that we are able to obtain updated contact information. Consumers may also wish to reach out to their local Attorney General's office.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carrillo Roofing and Home Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 05, 2009 Business started: 01/01/2007 Business started locally: 01/01/2007
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Carrillo, Owner Mrs. Sandra Carrillo, Owner
Contact Information
Principal: Mr. Robert Carrillo, Owner
Business Category

Roofing Contractors Commercial Roofing Construction & Remodeling Services Fence Contractors Carpenters Home Improvements Painting Contractors Patio & Deck Builders Patio, Porch & Deck Enclosures

Alternate Business Names
Carrillo Roofing
Industry Tips
Before You Build Your Home Tips for hiring a contractor Tips for hiring a roofing contractor
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.