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BBB Accredited Business since

Alexanders Roofing and Remodeling

Phone: (210) 436-1135 Fax: (210) 436-1159 View Additional Phone Numbers 350 W Broadview Dr, San Antonio, TX 78228 http://www.alexandersroofing.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alexanders Roofing and Remodeling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alexanders Roofing and Remodeling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alexanders Roofing and Remodeling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1992 Business started: 01/01/1980 Business started locally: 01/01/1980
Type of Entity

Sole Proprietorship

Business Management
Mr. David Alexander, Co-Owner Ms. Paula Alexander, Co-Owner
Contact Information
Principal: Mr. David Alexander, Co-Owner
Principal: Ms. Paula Alexander, Co-Owner
Business Category

Roofing Contractors Contractors - General

Industry Tips
Tips for hiring a contractor Tips for hiring a roofing contractor

Additional Locations

  • 350 W Broadview Dr

    San Antonio, TX 78228 (210) 436-1135 (844) 400-0068

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/3/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I am submitting this problem for my mother **** ****** who is the actual owner of *** *******l which is a rental home. BBB is welcome to communicate either with myself **** ****** her son or **** ****** directly. **** ****** contact info: cell ************ ************************* *** ***** ****** *** ******** ***** ***** ********* Roofing installed a new roof at *** *******l San Antonio, Texas 78228 0n 3/18/2008. ********* Roofing supplied at written warranty on workmanship for 10 years. ********* Roofing seems to avoid wanting to return to fix a roof leak at this property and / or ********* Roofing`s owner ***** ********* fails to return phone calls.

Desired Settlement: **** will have another roofing company repair this roof leak and she will then forward a copy of her paid receipt to ********* Roofing for reimbursement by ********* Roofing. At this time we are uncertain of what the cost to repair is going to be. **** ****** at ************ would likely know the dollar amount sometime during the week of 5/16/16.

Business Response: We did go out to the property the following day after the complaint was made, we noticed a dead valley that had leaves that had to be cleaned out (which we did) and the repairs were done to the roof, and to my knowledge the client is happy with the services.  Thank You so much! 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This company did a good job of responding quickly and in a nice manner, thus this customer is pleased to say that this matter has been resolved.

Regards,

**** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Alexanders Roofing and Remodeling
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)