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BBB Accredited Business since
AJ ConstructionAdditional Locations
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A BBB Accredited Business since
BBB has determined that AJ Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AJ Construction include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. John Stair, Owner Mr. Dean Stair, Owner
Roofing Contractors Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Siding Contractors Construction & Remodeling Services Windows - Installation & Service Shingles Stump Removal & Grinding Tree Service Kitchen & Bath - Design & Remodeling Outdoor Kitchens Carports Concrete Contractors Contractors - General Painting Contractors Deck Builder
Alternate Business NamesA & J Stair Construction
Industry TipsTips for hiring a contractor Tips for hiring a roofing contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (830) 305-0103(Phone)
- (361) 578-7663(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I had contracted with A&J Construction (****) to re-roof my house and build a patio cover. The job started in January of 2015. I had had open heart surgery on December 22 2014 and was recovering at home while the job was ongoing. The crew left the site in late January. As my health improved, I began to inspect the job in more detail and noticed that the 2 skylights on my roof had not been replaced. I immediately call **** and he said he would have to order the skylights and it would take about 2 weeks. After 3 weeks and no call or response I called again and he said he had the skylights and would be by after the rainy weather to install them. That was in early February,, an no sign of **** or anyone else from A&J Construction Services to replace my skylights. If he is not going to finish the job, then I would like the skylights and enough cash to have them installed by someone else.
Desired Settlement: I want the job finished or a refund of $1500 to purchase the skylights and have someone else install them before the end of 2015
I sent my workers over to do that I guess I didn't I fire the guys about 6 months ago will order skylights on Monday and install
Customer Reviews Summary