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BBB Accredited Business since
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This company offers metal roofing, and radiant barrier attic insulation.
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A BBB Accredited Business since
BBB has determined that Advantage Metal Roofs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Advantage Metal Roofs include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Kristin G Wright, Director Mr. T. Graeme Wright, President
Roofing Contractors Contractor - Metal Roofing Roofing Equipment & Supplies Roofing Materials Energy Conservation Products & Services Roof Structures
Alternate Business NamesAdvantage Metal Products Corporation Advantage Renovations
Industry TipsTips for hiring a roofing contractor
303 E FM1626
Austin, TX 78748 (512) 416-7663 (866) 766-3585 Directions
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Additional Phone Numbers
- (866) 766-3585(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My roof was replaced on November 25 and 26, 2014 however the attic fan was never completely installed and hooked up to electricity. I contacted the electrician on November 29th and was told they would get back with me on a time to complete the install. I contacted Advantage Metal Roofs on December 15, 2014 after waiting two weeks for a returned call from the electrician. An emailed response was sent to me that the electrician had tried to contact me, but could not reach me and for me to contact the electrician again. I called the electrician a second time and spoke with a representative on December 16, 2014 and was told I would receive a returned call before 5:30 pm the same day. As of January 2, 2015 no one has contacted me to finish the project. I do not feel it is my responsibility to continue to contact a sub-contractor this company has hired to finish a job.
Desired Settlement: If the job can not be completed I prefer to receive the monetary compensation for the electrical work and the time I took off from work to wait for a phone call that never arrived. I will hire a more professional electrician which can come out and finish a job as described.
Advantage Metal Roofs completed the electrical work for Ms. ***** on Thursday, Jan. 15, the same day we were notified it was incomplete and stepped in again to schedule.
Problems with Product/Service
Read Complaint Details
Complaint: Non trustworthy roofing company with slick marketing under guise of honesty and "we are your neighbor." Onion Creek resident buyers, beware! Failure to return multiple calls regarding roof leaking issues since October 2013 installation and warranty provisions. Company literature promotes highest value to customer with "supreme customer service." Failure of General Manager ****** ****** to respond to customer complaints. Failure of Corporate Offices, President *****. ******, ******* ***** ******* ******** **** ******** **** ***** ****** **** ****** to respond to multiple requests for intervention.
Desired Settlement: Immediate and proper repairs of roofing problems at this residence as promised under literature (letter dated 1-2-2008) supplied by ******* ***** ******* ******* stating they back up Advantage's workmanship warranty with full support. Advantage Metal Roofing was paid in full in October 2013.Advantage Metal Roofing should cease advertising itself as a "good neighbor" and admit they are no different than any other unreputable company that disappears after they receive their payment.
Advantage Metal Roofs (AMR) installed roofs on the Onion Creek Townhouses in October 2013. **** *****, who owns and resides in one of the townhomes, called AMR on March 18, 2014, to report water leaking under her gutters at the corner of her patio and down onto her patio. Because the leak was on the exterior, Ms. ***** was informed we would call back when we could work her repair into the schedule and that it might be as much as two weeks before we called back because our crew was working out of town.
Better Business Bureau: