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          Find a Location

          A-TEX Roofing & Remodeling has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • A-TEX Roofing & Remodeling

              16106 University Oak San Antonio, TX 78249-4058

              BBB Accredited Business
            • A-TEX Roofing & Remodeling

              1150 N Loop 1604 W San Antonio, TX 78248-4503

              BBB Accredited Business
            • A-TEX Roofing & Remodeling

              3616 Far West Blvd Austin, TX 78731-3082

              BBB Accredited Business
            • A-TEX Roofing & Remodeling

              5601 S Padre Island Dr Corpus Christi, TX 78412-3930

              BBB Accredited Business
            • A-TEX Roofing & Remodeling

              1209 Highway 6 N Houston, TX 77079-1043

            Business ProfileforA-TEX Roofing & Remodeling

            Roofing Contractors
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/14/2008

            Years in Business: 49

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            A-TEX Roofing & Remodeling has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • A-TEX Roofing & Remodeling

                16106 University Oak San Antonio, TX 78249-4058

                BBB Accredited Business
              • A-TEX Roofing & Remodeling

                1150 N Loop 1604 W San Antonio, TX 78248-4503

                BBB Accredited Business
              • A-TEX Roofing & Remodeling

                3616 Far West Blvd Austin, TX 78731-3082

                BBB Accredited Business
              • A-TEX Roofing & Remodeling

                5601 S Padre Island Dr Corpus Christi, TX 78412-3930

                BBB Accredited Business
              • A-TEX Roofing & Remodeling

                1209 Highway 6 N Houston, TX 77079-1043

              BBB File Opened:
              12/10/2007
              Years in Business:
              49
              Business Started:
              7/1/1974
              Business Started Locally:
              7/1/1974
              Business Incorporated:
              8/28/2008
              Accredited Since:
              1/14/2008
              Type of Entity:
              Corporation
              Business Management
              • Mr. Kris Van Blaricum, Estimator
              • Mr. John Drury, Assistant Director
              • Mr. Nicholas Sanson, President
              Contact Information

              Principal

              • Mr. Nicholas Sanson, President

              Customer Contact

              • Mr. Nicholas Sanson, President
              Additional Contact Information

              Fax Numbers

              • (210) 599-2100
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/25/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              contacted them to assess the damage to my house due to flooding. They gave me an appt for between 12-1. Nobody showed up/called.I called them around 5, & they put me through a ****** Revland, who told me he was sorry to be late but could still make it. I told him to let me know 15 minutes b 4 he got there. Never heard from him only to see a txt at 8 pm to say he was coming. I called him & said I did not text & expected a phone call. He said since he did not see anyone, he climbed the roof (without my permission) to inspect. Did not even go inside the attic where most of the water damage was. He gave me an estimate a couple of days later. I asked them to come fix it, but they said they expected rain the next 3 to 4 days & would have to contact me when it was safe weather. It never rained as they said. My insurance sent a leak detection company to further assess damages. They discovered more damage that ATEX had not noticed. I asked ATEX to give me a new estimate to fix all damages & shared the leak detection company’s report, too. They took several days & did not get back to me. I called to speak to the owner & a ******** answered the phone & said he was the manager. I told him how unhappy I was with them thus far, being late, not returning calls & just wasting my time & asked if they were serious to do business. He said that, “It sounds like you don’t want to do business with us & that my case was very unusual since they had never seen a situation like my house with the roof damage and all the water.” So I asked him again if they were going to do the work or if I should take my business to another company. He said I can see why you have the concerns so we can see what we can do, but given that was a Thursday, & they were busy for Friday , they would not be able to do anything until Monday & they still wanted time to assess the water leak detection company’s report but they would contact me Monday morning with a new estimate. I asked if they could tarp the roof since we were expecting rain. He said they would send someone on Friday to tarp the roof. I asked to call me before they come so I could be there. Nobody called me. We went there & there was a technician who did not speak English well. He showed me some sticky paper material like Tyvek & said this is what we put on there. He also said that my roof has many nails showing all over and need replacing even though ****** ********* report, two weeks earlier, had said that except the pipe boot damage, the roof was in excellent shape??Monday, I never heard from anyone. I called ******** at 10. He put me on hold for a while. I finally called to ask for an owner, but ******** picked up that extension, too, he put me on hold again. I called again and pressed another extension, but he answered that extension also. I told him I was extremely unhappy with their inability to be punctual & reliable & never received their 2nd estimate & that I was not sure any more I would want to trust them to do the work on my house. He showed his true self & got nasty with me saying that it was very obvious from the beginning I did not want to do business with them & that we could part ways. I asked him if he was the owner, he said, “I wish.” I asked to speak with the owner, but he refused to put me through. I told him that I would go on Google and leave the reviews to say how I was treated. He said if I did that, he knew how to take care of of me??? He hung up the phone. He called back to say that if I go on Google, he would make sure my insurance would know I am doing insurance fraud?? I hung up but he called again. I did not answer so he texted & said, “I am happy to talk with your insurance company about your pending insurance fraud.My suspicions were correct it sounds like.” I texted back to say to stop harassing me. Called ****** to ask him for an owner contact info,but he claimed it is owned by a board of directors & would not give me any info. It is the worst experience I had with a company. Also, they tarped my roof with nails and damaged it permanently. Stay Away.
              Read More

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Chris G.

              10/25/2023

              Atex installed a new roof in *************************** *****. I recently started noticing a leak in my garage. I have had 3 seperate roofer take a look at my roof and ALL of them have told me that my roofing system is not installed up to code. Called ATEX and they sent someone out to take a look. He told me that the reason I have a leak is because of a solar panel installation. The leaks I have are not near where there is a solar panel installation. He told me that the pitch of my roof was 3.4. This is completley false. The pitch of my roof is well under a ****. In the **************, IRC code mandates certain criteria for ANY roofing system under a **** pitch. I was able to get ATEX roofing to come out again so I could go up on the roof an measure the pitch with him. Every where that was measured was below a ****. The roofer told me that he always rounds up to a **** and that this is standard. Every roofing company, including my insurance, has told me that this is a complete lie. I contacted the *** at ATEX who told me that they only build what insurance tells them to build and that they do not have to install up to code if it is not indicated by insurance. I am not a roofer, when we put our trust and money into ATEX we assumed they would build our roof up to code and at the very least strong enough to withstand leaks. It has only been 6 years since we got our new roof.Atex refuses to take any responsibility for this serious leak I am having and it is extremely disapointing. I cannot afford to repair this problem and it is only getting worse. I am still hopeful that ATEX will do the right thing and repair their poor workmanship.

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