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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that A Action Roof Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A Action Roof Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Coggins, Owner Ms. Pamela Coggins, Administrator/Executive
Roofing Contractors Contractor - Metal Roofing Sheet Metal Work Home Improvements
Alternate Business NamesAction Services
Industry TipsBefore You Build Your Home Tips for hiring a contractor Tips for hiring a roofing contractor
6510 FM 775
Seguin, TX 78155 (830) 379-8466 (512) 644-5700 (512) 787-2536 Directions
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Additional Phone Numbers
- (512) 644-5700(Phone)
- (512) 787-2536(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: This company is an absolute nightmare! Buyer be-ware they will ask you for a large deposit take your money and then never answer your phone call again. When people did show up to our job a day after it was supposed to be done!!! They ran out of underlayment paper and FLOODED our customers house! The owner *** assured me numerous times that they would fix all of the screw ups and that more guys would be there at specific dates and times and there was never one single time that any promises that were made were kept. Our job has barely begun and I would have fired them on day one if they didn't have all of the metal for our roof on their trailer. Not to mention there crews bring there wife and kids to pick up trash... The most in professional joke of a roofing company I have ever seen. I actually mis-stated one fact... They were on time one time and one time only... TO PICK UP THE DEPOSIT check! If you use this company you will most certainly regret it!
Desired Settlement: I would like the money back that we paid for a down payment $5,000, the money for repairing the flood damage $4,500.00 the $10k + for the metal they have or the metal so we can have a real company come finish the job!
It is my understanding that the performance issues have been resolved. We very much wish to preserve our good name within the roofing community and the public at large. Please confirm with plaintive.
Problems with Product/Service
Read Complaint Details
Complaint: Action Roofing installed a metal roof on our new-construction garage and home in the summer of 2012 based on a bid submitted at the end of July, 2012. Our five-year warranty on workmanship started in October, 2012. After a lengthy dry spell, we finally got some rains in late spring and early summer. We realized that our porch roof was leaking when rain came from the south. As time has gone on, we have realized that the back gable's roof leaks where it attaches to the main portion of the roof. This leak is bad enough that rain has dripped into our first floor bathroom from the attic on second floor through a can light. The leak above our front door (under the porch roof) is causing water damage to the wooden entry door. This is despite the fact that Action came out in early summer to work on the porch roof. We emailed them a number of times before they came out, and have emailed them after every rain since because the roofs still leak. My 64-yr.old husband has attempted to repair the roof himself, climbing on a ladder to roofing over 20ft. from the ground. This seems unfair when the company should be standing behind their work.
Desired Settlement: The desired outcome would be that Action Roofing would come out promptly when notified of further problems with the roof and keep working on the problems until they are solved. In trying to repair the roof himself, my husband felt he could see what had caused the problems--workmanship on the installation--and he has not been able to rectify them himself, not having experience with metal roofs. We are sorry to have to contact the BBB for help in this matter, having believed that *** ******* and Action Roofing were eventually going to repair the roof, but patience with them, and polite email requests for help have produced nothing beyond the one quick service call that did not solve the leak. To be fair, I have to say that the back gable problem only surfaced after the repair visit when a heavy, blowing rain came in from the east. It is hard to judge how good a roof is until it rains, rains heavily, and from various directions. I am sure Mr. ******* realizes that, and I hope that he will make good on the warranty of workmanship. The repair visit made thus far did not solve the leak reported to him where the porch roof meets the house.
I will have my crew there Monday morning to address the issues stated. Weather pending of course.
Better Business Bureau: