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BBB Accredited Business since

A & A Construction

Phone: (512) 674-1631 Fax: (512) 303-2660 170 2nd St, Bastrop, TX 78602 http://www.constructbastrop.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that A & A Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A & A Construction include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on A & A Construction
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: October 19, 2011 Business started: 04/12/2004 Business started locally: 04/12/2004
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Plumbing Examiners
929 E 41st St, Austin TX 78751
Phone Number: (800) 845-6584
info@tsbpe.state.tx

Type of Entity

Sole Proprietorship

Business Management
Mr. Adrian Vargas, Owner
Contact Information
Principal: Mr. Adrian Vargas, Owner
Related Businesses
A & A Roofing
Business Category

Roof Structures Roofing Contractors Contractors - Framing Siding Contractors Tile - Ceramic - Contractors & Dealers Wallpaper Hangers Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Exterior Structures - Barn Construction Windows - Installation & Service Kitchen Cabinets - Refinishing, Refacing & Resurfacing Handyman Services Awnings & Canopies Brick - Clay - Common & Face Cabinets Doors Fans - Attic Fence Contractors Fireplaces Glass - Block Shutters Tile - Non-Ceramic - Contractors & Dealers Tool & Utility Sheds Windows Storm Windows & Doors - Repair Tile & Marble Contractor - Commercial Contractor - Sheetrock Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Kitchen & Bath Design Outdoor Kitchens Carpenters Concrete Contractors Contractors - General Electricians – Residential Drywall Contractors Drywall Taping and Texturing Floor Coverings & Installation Home Builders Painting Contractors Patio & Deck Builders Plastering Contractors Plumbers

Alternate Business Names
Vargas Custom Homes
Industry Tips
Before You Build Your Home Selecting a plumber or plumbing contractor Tips for hiring a contractor Tips for hiring a roofing contractor

Customer Review Rating plus BBB Rating Summary

A & A Construction has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/29/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Hired A&A to add a room to our house. Initially told we would have a Mitsubishi AC unit installed but was switched to a Gree AC unit which was much less expensive than the Mitsubishi. A&A did not refund us the difference in price but since the Gree unit was already installed by the time I found out, it was too late to replace with the Mitsubishi. 1-year later, the 'motherboard' on the Gree unit has gone out. Gree says there is a 5-year warranty on the motherboard but I need to know where A&A purchased the AC unit so the warranty can be honored. Multiple attempts to contact A&A to help get this resolved have gone unanswered.

Desired Settlement: Just want the AC unit working again.

Business Response:

We clearly explained to Mr.**** that we were providing Gree AC unit that was affordable for his budget, and if he wanted upgrade to a Mitsubishi that is was ok but needed to pay the difference, And he told us to install the Gree AC unit for the original price.

Mitsubishi was never in our Contract Agreement we both signed on 1-13-15 

 

We called him 1hr. after one missed call.

We emailed him the purchase order and invoice on 4-12-16 Don't understand why he file this complaint.

 

We take care of our customers!!!

 


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on A & A Construction
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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