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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Paesanos Restaurant Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Paesanos Restaurant Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Alcoholic Beverage Commission
PO Box 13127, Austin TX 78711
Phone Number: (888) 843-8222
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Carbajal, General Manager Ms. Sarah Cochran, Marketing Director Mr. Patrick Jennings, VP Finance
Restaurants Ballrooms Food Facilities Consultants Food & Beverage Services Banquet Facilities Caterers Foods - Carry Out Night Clubs Party Facilities
Alternate Business NamesNaked Iguana Lounge Paesanos 1604 Paesanos di San Antonio LTD Paesanos Restaurant Paesanos Restaurant Group Banquets Paesanos Riverwalk Rio Rio Cantina Rio Rio Cantina Corporation Zuni Grill Zuni Group
111 W Crockett St
San Antonio, TX 78205 (210) 277-2782 Directions
223 Losoya St
San Antonio, TX 78205 (210) 227-0864 Directions
3622 Paesanos Pkwy
San Antonio, TX 78231 Directions
421 E Commerce St
San Antonio, TX 78205 (210) 226-9541 (210) 226-8462 (210) 226-8490 (210) 828-4525 Directions
555 E Basse Rd
San Antonio, TX 78209 (210) 828-5191 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
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Additional Phone Numbers
- (210) 226-9541(Phone)
- (210) 226-8462(Phone)
- (210) 493-1604(Phone)
- (210) 828-5191(Phone)
- (210) 227-0864(Phone)
- (210) 277-2782(Phone)
- (210) 226-8490(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my family, (wife, son, daughter-in-law, and two grandchildren) six of us total to this restaurant on Friday Nov 27 for dinner and to watch the River Walk Holiday Parade. We had an absolute terrible experience with the service and food. We made several complaints to Levi the Manager about the food and service and asked for a refund of the $307.42 we paid. That evening he said that our credit card would be getting a refund within a few days. Now, more than 10 days later and after several phone calls he said we would not be getting refund and lied to me today about what he said that evening. At first he said we would get the refund from the City because they cancelled the parade. Then he said that it should come from the caterer. After contacting the caterer (Joesfood), he said there would be no refund. We had a terrible experience at this restaurant and the food that was served and the service received in addition to the Holiday Parade being cancelled. I am very surprised by the lack of honesty and integrity this restaurant has and how they have shown poor customer service to me and my family.
Desired Settlement: Refund to credit card of $307.42 and an apology.
It was to my understanding that this matter had already been resolved. I spoke with Mr. *** **** personally and agreed that he should receive a complete refund. I am not sure why there is a delay, however I will do what I can to expedite this resolution.
****** ********, Director of Operations