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BBB Accredited Business since

Mission Restaurant Supply

Additional Locations

Phone: (800) 254-5042 Fax: (210) 354-0746 View Additional Phone Numbers 1126 S Saint Marys St, San Antonio, TX 78210 View Additional Email Addresses http://www.missionrs.com

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Description

Commercial Restaurant Equipment and Supplies, servicing businesses and individuals.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mission Restaurant Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Mission Restaurant Supply include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Mission Restaurant Supply
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 22, 2006 Business started: 03/01/1988 in TX Business started locally: 03/01/1988 Business incorporated: 08/02/1990 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulation
920 Colorado St, Austin TX 78701
Phone Number: (800) 803-9202
customerservice@license.state.tx.us

Type of Entity

Corporation

Business Management
Mr. Jack Lewis, CEO Mr. Victor Cortez, Internet Director Mr. Joshua Folan , General Manager Sherry Kruciak, Vice President Ms. Brenda Weil, Vice President of Marketing Andy Wueste, President
Contact Information
Principal: Mr. Jack Lewis, CEO
Customer Contact: Ms. Brenda Weil, Vice President of Marketing
Business Category

Restaurant Equipment & Supplies Bar Manufacturer Caterer Equipment & Supplies General Merchandise - Retail Kitchen Accessories Bar Supplies Ice Making Equipment & Machines Ice Machine Repair Janitors Equipment & Supplies Plumbing Fixtures, Parts, Supplies - Wholesale & Mfg Refrigeration Equipment - Commercial - Sales & Service

Alternate Business Names
Southwest Texas Equipment Distributors, Inc.

Additional Locations

  • 1126 S Saint Marys St

    San Antonio, TX 78210 (210) 354-0690 (800) 319-0690 (800) 254-5042 (210) 293-1461

  • 1737 N Padre Island Dr

    Corpus Christi, TX 78408 (361) 289-5255 (800) 694-8734

  • 6509 N Lamar Blvd

    Austin, TX 78752 (800) 399-1705 (512) 389-1705

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (210) 293-1461(Phone)
  • (210) 354-0690(Phone)
  • (800) 319-0690(Phone)
  • (210) 293-1460 (Fax)
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Additional Email Addresses

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Complaint Detail(s)

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: NEW Freezer Which came damaged two times. They will not allow us to return this unit because the delivery driver who was blocking traffic on ***** **** ** at high traffic time 5:30 pm. He would not stay to let us inspect the unit and now the company Mission Restaurant will not take the unit back.********* paid $1524.00 $$1,524$1,524.00.00 ?Order Number: ****** Date Ordered: 05/14/2014 11:23:03 CDT

Desired Settlement: Replacement or Credit for damaged unit

Business Response:

This is the information regarding the complaint filed by **** ******.

 

When an order is shipped from one of our factories directly to the customer, the customer is responsible for inspection of equipment for damages with it arrives. When there is damage, the customer is instructed to contact the freight company to file a claim. If the unit arrives with visible damage, it’s the customer’s option to refuse the delivery or accept it knowing there is damage. We instruct customers to always refuse damaged shipments. The customer has to make contact with the freight company and file the claim within 15 days after accepting delivery. Our shipping policy and guidelines are listed on our website. We contacted the factory shipping the freezer to get more specifics of this order. See the response below.

 

The history of the shipment is as follows:

5/19/14 – shipped unit which was refused due to freight damage.

5/27/14 – reshipped the order

5/29/14 – attempted delivery but customer was not there

6/2/14 – attempted delivery but customer refused delivery because they did not have a lift-gate.

6/3/14 – attempted to make delivery appointment but customer could not be reached.

6/4/14 – delivery appointment was made for 6/5 between 12:00 – 18:00.

6/5/14 – delivery was made and signed for in good condition by **** at 17:39. NEMF PRO #********.

 

**** ***** was sent an email on June 6, 2014, from **** stating that the unit had damage. **** notified **** that she had to make contact with the freight company and file the claim within 15 days after accepting delivery. Our shipping policy and guidelines are listed on our website, and the damage policy was sent to ****, with After 5 Gifts on June 6, 2014. At that point, it was our understanding that the customer would contact the freight company that made the delivery to file a claim for the damages.

 

Our goal is to provide excellent customer service to all customers purchasing any products from our company. I’ve copied **** *****, the sales representative who sold this freezer, and our ******** ******** ****** ******. If additional follow up is required, we will respond right away.

 

Thank you,

 

****** ****

8/20/2013 Problems with Product/Service
8/13/2013 Problems with Product/Service