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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Lonestar Restaurant Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lonestar Restaurant Supply include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Steve Schaefer, General Manager
Restaurant Equipment & Supplies Bakers Equipment Bakers Supplies Cooking Utensils Kitchen Accessories Refrigerators & Freezers - Dealers Hotel Product Sales Furniture - Wholesale Janitors Equipment & Supplies
Alternate Business NamesABC Hotel & Restaurant Supply Inc.
8131 North I-35
Austin, TX 78753 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (512) 663-3446(Phone)
- (214) 956-7874(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased a very expensive commercial oven for my residence, Lonestar had it custom made so there policy is that it is not returnable. They told me this when I ordered the stove, they did not tell me that it can not be used in a residence. The oven was delivered in November and was not usable because it is built for a commercial gas service. A residential gas service is not large enough support the oven. I called Lone Star and told them this and they said they do not return custom made equipment even though I had it made for and delivered to a residence. They said all I could do was sell it as used piece of equipment. I was told they would try to find a buyer for it but they never called me back. I called again today and was told again that I can't return it, company is unwilling to help at all. Commercial ovens should not be sold to residential customers unless they are custom manufactured to residential specifications. I cant use the oven because it does not meet residential codes. I am willing to take a huge loss on the oven but I get no response from company.
Desired Settlement: Come pick up equipment. I just want it gone never been used. I would also like the store to not sell commercial equipment to residential customers in the future.
This is in response to complaint
Read Complaint Details
Complaint: I have place two order on their website and they have cancelled my order and will not honor it. False advertisement and still not remove the item from the web if they are not intended to honor the price.
Desired Settlement: honor your advertise price on website.
We do apologize for this inconvenience. The items ordered by