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Find a Location

Starpointe Realty has 1 locations, listed below.

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    Business ProfileforStarpointe Realty

    Real Estate

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6300 S Fort Hood St, Killeen, TX 76542-5561
    BBB File Opened:
    11/30/2011
    Years in Business:
    15
    Business Started:
    12/17/2008
    Business Started Locally:
    12/17/2008
    Business Incorporated:
    12/17/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Starpointe Realty LLC
    Business Management
    • Mr. Cornelius Rogers, Managing Member
    Contact Information

    Principal

    • Mr. Cornelius Rogers, Managing Member

    Customer Contact

    • Mr. Cornelius Rogers, Managing Member

    Industry Tip

    BBB Tip: How to choose a real estate agent

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I moved from **************************************************** in ******* *****, by Oct 22, 2022. I asked one more month to stay so I could clean the gutters and carpets, cause the company could not clean them until sept! When I called for the extension until Sept but II was told by a lady there that I didnt have to worry on cleaning those items because the Realty would take care of that and that I did not need to pay septembers rent.I had complsined about the living room carpets many times because they had been flooded many times for different reasons and that carpet was a shame! They never changed them! I had complaines about the laundry room doors hinges falling off many times snd the service man they sent by june 2022 said that those doors got wet on the bottom and the wood had inflated and got heavy and thats why the hinges were braking up, so he was going to inform the realtors that new doors were needed! I called many times but nothing was done! And now they charge me for new doors. I lived in that apt for 8 1/2 years and the kitchen csbinets were not new when I moved in,.In total they charged me ******** cents for damages done to the property, Septembers rent, Things they claim were *****, fir cleaning the gutters and that damned csrpet,and other expenses! My ******** $ deposit was kept and are charging me $1,100.80 cents more! I have lots of witnesses on how nice I left the apt, in 8 1/2 tgst apt was neger painted, my children painted it and we left it sharp clean! Please, help Me solve rhis problem. My dsughter, her husbsmd and my sister traveled from **** to help me move, and clean the the apt , so did a next door neighbor too! I moved cause a found a cleaner and more besutiful place to live in a community for over 55 years ! I didnt move earlier cause I was tskung care of my next door neighbor in *****, with goid nutrition, and she healed of many conditions! The realtors personnel had been good to me all the time I needed their help!
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    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    N. E

    1 star

    12/01/2023

    SCAM renters. DO NOT USE-ESPECIALLY IF YOU ARE A MILITARY FAMILY THAT *** NEED TO PICK UP AND LEAVE IN A HURRY-they know this and will use it to their advantage when you leave and may need to protest false charges that they will not account for. I have screenshots of their photos mislabeled and timestamp wrong. I have screenshots of my account in their portal and how my last statment shows that they owe us, but then they sent it to collections? I even sent a copy to the collections people and they agreed that the way it is typed out means I am owed back money, but then it is still sitting on my credit. We moved over 2 hours away, and for me to take it to small claims, I would have to drive over and possibly pay a lawyer. I am a wife to a disabled veteran and 2 young kids, and im in nursing school to be able to take care of my family- I dont have time to fight bogus charges from a bogus company, and luckily we have been fine, but this company is a thorn in my side. They do not care about you, just your cash. I mean they charged us $50 for someone to hit the reset button on the garbage disposal. They charged us $50 because I was home alone with my babies, and I wouldn't let the male realtor in after he started yelling at my door saying he needed to show the house- this was without notice and then I took screen shots of them trying to add a notice to our account online. This company is conniving and run by a thief.

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