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            Customer ReviewsforStarpointe Realty

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            4 Customer Reviews

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            • Review from N. E

              1 star

              12/01/2023

              SCAM renters. DO NOT USE-ESPECIALLY IF YOU ARE A MILITARY FAMILY THAT *** NEED TO PICK UP AND LEAVE IN A HURRY-they know this and will use it to their advantage when you leave and may need to protest false charges that they will not account for. I have screenshots of their photos mislabeled and timestamp wrong. I have screenshots of my account in their portal and how my last statment shows that they owe us, but then they sent it to collections? I even sent a copy to the collections people and they agreed that the way it is typed out means I am owed back money, but then it is still sitting on my credit. We moved over 2 hours away, and for me to take it to small claims, I would have to drive over and possibly pay a lawyer. I am a wife to a disabled veteran and 2 young kids, and im in nursing school to be able to take care of my family- I dont have time to fight bogus charges from a bogus company, and luckily we have been fine, but this company is a thorn in my side. They do not care about you, just your cash. I mean they charged us $50 for someone to hit the reset button on the garbage disposal. They charged us $50 because I was home alone with my babies, and I wouldn't let the male realtor in after he started yelling at my door saying he needed to show the house- this was without notice and then I took screen shots of them trying to add a notice to our account online. This company is conniving and run by a thief.
            • Review from john c

              1 star

              05/03/2023

              Do not attempt to rent property from Starpointe Reality This the worst business ive ever dealt with. The only reason i got caught up with this business IS BECAUSE THE HOME I WAS RENTING was transfed to them, by another business. These people will CHARGE A FEE for paying your rent on time in the office! If your a SOLDIER beware and stay away!

              Starpointe Realty Response

              05/08/2023

              Good morning ********************* StarPointe Realty Management has three different ways for you to pay your rent. We have a tenant portal where you can input your banking information and set up automatic payments, you can also use the Rent Money option that allows you to pay at different locations such as ******* or HEB, and you do have the option of paying directly to the office with a cashiers check or money order. We would be happy to discuss this with you further if you would like to contact the office at ************.
            • Review from Robin W

              1 star

              12/21/2021

              Please stay far away from this company. Do not rent from these people. They will lie to try and steal your money by saying that you owe money that you don't owe. They make people pay FULL deposits and pay application fees,Then tell them they were denied and refuse to return the money. They ruin your credit with false collections . They lie, cheat and steal. Theyre business practices are shady and deceptive. If you hear the name Starpoint, RUN!
            • Review from Corey W

              1 star

              06/02/2021

              Do not attempt to rent property from Starpointe Reality. They have unreasonably high application fees that are non-refundable and after you submit the application, they tell you to send the full deposit for the rental in order to have your application processed. They refer to an application deposit during the initial process, but it is definitely not clear that this means sending the full deposit for the house. The whole idea of sending the deposit before you are even approved for the house is crazy. Tell me another business transaction where this happens? Even when buying a house, the earnest money is usually around $200-$300, but they want a full months rent? Why would I let them hold on to my money for two months before I even move into the house? I understand they have probably been burned by would-be tenants, but this type of policy is how people get scammed out of their money. Starpointe needs to #1- make it perfectly clear that the full deposit is part of the application process; #2- Figure out another way to have people secure a rental property. Until a binding contract is signed, no one should just hand over money to someone. This is just really poor business and anyone that does this is asking to get scammed in the future.

              Starpointe Realty Response

              06/07/2021

              Mr. W******* I apologize for any inconvenience we may have caused you. However, we form our business policies based on our experience and expertise as property managers. We understand that our company policies may not always be a fit for every consumer and we have made that calculated decision to better serve our clients(homeowner) needs. Our policies are stated clearly in print and our employees communicate those policies daily with inquiring customers. We treat every customer fairly and honestly while holding them all to the same standard.

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